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IT Field Technician

2 months ago

Pittsburgh, United States Community Options Full time

Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 12 states.

We are now hiring a Full-Time IT Field Technician in Pittsburgh, PA. The IT Field Technician is responsible for providing IT services and support. This role will have a focus on smart home technology.

Starting pay is $50,000/annually

Responsibilities

  • Provide prompt, courteous support company wide, in person, phone, or email
  • Diagnose and troubleshoot hardware and software issues primarily in a Windows environment
  • Receive and document all inbound tickets, emails, phone calls, and in-person request for IT services
  • Travel to regional offices to troubleshoot and resolve issues
  • Travel to regional homes to install and support smart home technology
  • Document, track, and monitor technical problems and solutions
  • Inform management of recurring problems
  • Check in regularly with regional office managers to review the IT needs of the office and to ensure that all IT equipment is functioning as needed
  • Identify and escalate situations requiring urgent attention
  • Employees must cooperate with the licensee and department staff in any inspection, inquiry or investigation
  • Additional tasks and responsibilities may be assigned
Minimum Requirements
  • Minimum two years of professional IT experience
  • Audio / visual experience a plus
  • Valid driver's license
  • Proficiency in AD, Office365, multiple browsers, computer hardware
  • Experience supporting Android and iPhone, Mobile Device Management a plus
  • Working knowledge of printer management
  • Experience working with LAN administration
  • Logical troubleshooting skills
  • Excellent time management, interpersonal skills, and a high-level attention to detail
  • Understanding of best security practices and continual updating of knowledge base
Why Community Options?
  • Competitive Insurance Benefits (Medical, Dental, Vision)
  • Paid Holidays-Including a Birthday Holiday
  • Generous PTO
  • Employee Incentive & Discount Programs
  • 403b Retirement Plan
  • Incredible career growth opportunities


Send Resumes to: Sarah.Panea@comop.org

Community Options is an Equal Opportunity Employer M/F/D/V