Executive Services Manager

3 weeks ago

Grand Rapids, United States Hope Network Full time
Job DescriptionJob DescriptionExecutive Services Manager

We are helping people overcome. Join us.

Each year at Hope Network, 2,800+ talented professionals serve individuals across 280 unique locations. Some serve by providing hands-on care or medical treatment, others serve by assisting behind the scenes, but they all play an integral part in creating comebacks. Click here to watch what we mean.

Here are just some of the ways Hope Network invests in you for all that you do:

  • Salary starting from $55,000/yr and up (commensurate with experience)
  • Medical, Vision, & Dental Care
  • 403(b) Retirement Plan
  • Educational Reimbursement
  • Paid Training
  • Employee Referral Bonus
  • Generous Paid Time Off

With your help, we can take on the challenges, the barriers, the statistics, and the seemingly impossible.

What you’ll be doing

  • Management of a team of Executive Assistants, Receptionist, and Mailroom staff. This includes training, development, succession planning, and performance management.
  • Management of an extremely complex and active calendar of appointments for President & CEO and direct team of executives and business leaders both internally and externally.
  • Ensure appropriate staffing levels are maintained to ensure proper coverage of the Executive Leadership staff. Hire additional staff, as needed.
  • Communication of President & CEO’s directives, including information on sensitive and confidential topics, to appropriate C-level and senior executives and other staff.
  • Maintain corporate records and legally required documents in accordance with corporate bylaws and policies for multiple governing boards.
  • Complete Board member orientation with newly recruited Board members and provide relevant information. Act as a liaison between Board members and the President & CEO, and other C-Suite and senior level executives.
  • Confidentially maintain Board member files, including annual renewal and completion of Conflict-of-Interest disclosure and other required Board member documentation for Board of Trustees, Foundation Board of Directors, and all Affiliate Boards.
  • Monitor Board member compliance with provisions set forth in the corporate policies and bylaws.
  • Complete expense reporting requirements; compose and prepare highly sensitive and confidential correspondence.
  • Arrange complex and detailed travel plans, itineraries, agendas, and compiling documents for travel related meetings.
  • Assist President & CEO with planning and coordination and preparation of annual C-suite and senior executive level performance evaluations and goal planning.
  • Planning and execution of committee meetings (Audit Committee, Executive Committee, Affiliate Boards, etc.), as required in corporate bylaws and policies.
  • Coordinate annual events/duties such as planning, executing, and hosting large organization-wide meetings, legislative events, corporate-wide gatherings and meetings with outside organizations. Creation of taskforces to operate events.
  • Planning and coordination of meetings with lawmakers on pressing issues and bills inside and outside of Hope Network.
  • Planning & coordination of meetings on sensitive & confidential topics, both internally & externally.
  • Coordinate, plan, and lead Bus Tours with Legislators, staffers, community leaders and professionals, and bureaucrats, and potential business partners.
  • Oversight of duties and planning for the President & CEO on external boards, specifically boards which he leads.
  • Approve invoices and purchases for C-Suite needs and events.
  • Responsible for logistics arrangements for Board members and other consultants at corporate and community events.

Anticipated Work Schedule

Monday-Friday 8am-5pm

Job Requirements

  • Bachelor’s degree required or a combination of education and demonstrated experience.
  • Excellent interpersonal and relationship building skills.
  • Ability to provide stable, dependable, trustworthy, and emotional support and sounding board for busy executive leaders.
  • Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly while maintaining attention to detail.

Our strength lies in diversity – empowering us to meet the distinct needs of over 34,000 individuals we're honored to serve each year.

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