Brand Partner Support Representive

3 months ago

Frisco, United States PURE Gen Holdings, Inc Full time
Job DescriptionJob Description

LivePURE Brand Partner Support Representative performs as a central point of contact and advocacy to provide exceptional Customer Service and Support; to answer questions and provide information for our customers regarding products, promotions, sales orders, compensation, rewards plan, and/or general inquiries. The Brand Partner Support Representative performs as a bridge between the customer and their business-related needs.

Thisincumbent should be familiar with standard concepts and procedures utilized inCustomer Service and Support, preferably in an inbound Contact Centerenvironment. Relies on limitedexperience and judgment to plan andaccomplish goals. Works under thesupervision of the Brand Partner Manager. A certain degree of creativity and latitudeis required. This Full-Time opening, the team works "Day Shift Hours" consisting of 8-hour shifts, Monday-Friday,during the business hours of 8:00am-6pm at the corporate office.

Our corporate home office is currently located in north Frisco, but will be relocating to Granite Park, be the end of April. We offer a business casual workplace and a culture based on teamwork, collaboration, creativity and respect.....Oh, and we tend to get passionate about the LivePURE products and "Whole Health"

Key Responsibilities:

  • Responsible for ensuring the Brand Partners receive outstanding customer service and business support
  • Efficiently and effectively respond to inbound inquiries regarding company policies, products, programs, promotions and events via phone calls and emails
  • Perform outbound calls to ensure customer satisfaction, follow-up and/or issue closure
  • Have a clear and complete understanding of LivePURE Products and Rewards and Compensation Plans, with an ability to field questions and/or find answers
  • Be accountable for one's own actions / behavior, and consistently represent the Company by displaying integrity, honesty and trustworthiness
  • Clearly communicate with management and provide daily updates on escalated issues as needed
  • Participate, contribute and assist in team meetings and training


  • Minimum of 1-3 years of prior Sales Support, Contact Center work experience
  • Proficient PC skills including Windows OS and CRM database systems
  • Strong verbal communication skills based on effective listening
  • Effective handling of high-stress situations
  • Display a delightful customer-service attitude based on being helpful, respectful, cooperative, solutions-oriented, and organized
  • Must have a positive attitude and demeanor at all times
  • Must be able to maintain a high energy level throughout shift
  • Must be able to sit or stand at a desk throughout shift
  • Must be punctual and a willingness to be flexible when needed
  • Requires High School Diploma, and some college education preferred
Benefits:
  • Exceptional health and welfare benefits
  • Free use of company products
  • 401K plan with company match
  • Competitive compensation plan
  • Casual and friendly work environment
Disclaimer: This Job Description isonly a summary of the typical functions of the job, not an exhaustive orcomprehensive list of all possible job responsibilities, tasks, and duties. Theresponsibilities, tasks, and duties of the jobholder might differ from thoseoutlined in this Description. Otherduties, as assigned, may be part of the job

Benefits:
  • Exceptional health and welfare benefits
  • Free use of company products
  • 401K plan with company match
  • Competitive compensation plan
  • Casual and friendly work environment

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