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Business Operations Analyst

3 months ago

Sanford, United States Partners Bank Full time
Job DescriptionJob DescriptionBusiness Operations Analyst

Department: Operations

Reports to: Director of Operations

Supervises: N/A

Status: Full-Time / Exempt / On-Site Only

Level: 4

Must already be authorized to work in the United States. Relocation is not provided.

Summary for the Business Operations Analyst:

  • Fostering a culture of continuous improvement, this position is responsible for leveraging core banking system capabilities to drive efficiency and improve service delivery.
  • This position serves as the primary administrator for Enterprise Workflows, Synapsys CRM, and Synergy.
  • As a utility player on the operations team, this generalist position requires a solid understanding of banking, banking operations, and project management methodology.
  • Position works collaboratively with business lines to identify and implement process improvement opportunities that maximize system capabilities while also maintaining regulatory compliance.
  • Actively manage and escalate risk and customer-impacting issues to management.
  • In support of Bank growth tracks and analyzes Bank ROI using these applications over time.

Job Requirements for the Business Operations Analyst:

  • Minimum 6-8 years of experience in a financial services operations environment.
  • Bachelor’s degree in business, finance, or another related field. In lieu of a degree, 8+ years of experience in project management, finance, operations, or related field.
  • Broad knowledge of retail banking across delivery channels.
  • Ability to drive stakeholder discussions to comprehend business requirements and translate into functional specifications that shape required business outcomes.
  • Excellent oral and written communication skills, including the ability to communicate with all levels of the organization and with vendors.
  • Ability to apply a high degree of independent business judgement and discretion.
  • Ability to influence without authority, demonstrating strong interpersonal skills and emotional intelligence.
  • Strong organizational, analytical, problem-solving, and conceptual thinking skills.
  • Must be well organized, detail-oriented and have excellent time management skills.
  • Able to work in a fast-paced environment with experience in balancing conflicting priorities.
  • Proficient in Microsoft Office suite, including Visio.
  • Exhibits a demonstrated understanding of core parameters, field mapping, data flow, and data manipulation within the core and ancillary applications.

Specific Job Functions for the Business Operations Analyst:

  • Conduct assessments of business operations to identify and recommend process improvements or automation opportunities that increase efficiency and/or drive business results.
  • Define scope and objectives based on user requirements and a thorough understanding of business processes.
  • Utilize project management methodology to execute projects ensuring each meets success measures and is completed on time and within budget.
  • With the transition from current state to future state, analyst articulates business impacts to processes utilizing change management rigor.
  • Assist in the development of procedures, training plans and training to support implementation to end users.
  • Ensure mapping documentation is maintained and updated as new requirements are introduced.
  • Perform ROI and other financial analyses to measure change impacts.
  • As an application owner, perform ongoing maintenance of user access for select applications and serve as a point of contact for day-to-day user support. Serves as a liaison with Jack Henry to resolve associated issues.
  • Create and maintain reports and dashboards as requested.
  • Function as part of the Operations team leading or supporting assigned projects and initiatives as directed by the Director of Operations.
  • Demonstrate understanding and compliance with Bank policies and procedures as well as regulatory guidelines as applicable to the position.
  • Perform additional duties as requested or assigned.

This Job Description for the Business Operations Analyst describes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract.

Our generous benefits are listed on our website: Partners.Bank/about/careers/