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Academic Technology and Services Specialist

2 months ago

Minneapolis, United States Northwestern Health Sciences University Full time
Job DescriptionJob Description

Why NWHSU?

When you join NWHSU you're not simply doing a job, you're making a difference. You'll see passion for our mission, our work, and our future growth opportunities all around you. Culture is extremely important to us. We're a small enough organization that you'll get to know everyone, have a voice, make an impact, and feel the enthusiasm of everyone you work with. Yet we're large enough to offer exceptional benefits including a university contribution to our 403(b), generous PTO and a flexible environment. It's all part of our person-centered philosophy- and it's an ideal blend and a superb organization to expand your career.

What can you expect?

The person-centered approach we take to healthcare education and practice extends to our NWHSU team. That means:

  • Every role and individual contributes to our success. No matter what department you work in, you'll see passion for our work and respect for one another.
  • Belonging is important to us - we all bring different backgrounds, perspectives, and value to the organization. And that makes us stronger.
  • We're committed and engaged. You'll see that in every meeting, every discussion and everything we do. It shows and we're proud of it.
  • We don't simply say we have a team environment - we live it. Your ideas and suggestions matter. We listen to one another and when something makes sense, we do it.
  • We've still got that entrepreneurial spirit, even though we've been around for 80+ years. And we like that.
  • We build in flexibility in roles whenever we can. We work in a hybrid environment. Each manager works with their team members to ensure there is a healthy work-life balance.
  • Your personal and professional work opportunities are important to us - we provide these benefits so you can continue to excel in your career.

Our goal? Preparing the next generation of healthcare professionals to deliver and advance healthcare.

Position Information:

NWHSU is seeking a collaborative Academic Technology and Services Specialist to join our Information Technology Services team. This role would be responsible for support, training, and maintenance related to the University's academic technology, classrooms/labs, conference rooms, and event spaces. In addition, this role will work within IT and across departments to define standards, policies, and procedures for the evaluation, acquisition, and ongoing maintenance of University academic technology.

Work Location: Bloomington, MN with flexibility to work 1-2 days per week remotely upon completion of orientation and training; must live local and be able to come to campus as needed.

The anticipated schedule is M, T, Th, F (7:00 am - 4:00 pm) W (10:30 am -7:30 pm). The position also requires 1-2 weekends per month (typically 7:30 am - 4 pm) and the regular schedule would be adjusted for additional time off when weekend work is required. Future state we anticipate weekend schedule will be every 3 weeks.

Duties:

  • Fields Help Desk requests via phone, email, and walk-ins, creating/updating tickets with notes and organizing tickets according to priority.
  • Identifies, diagnoses, and resolves computer software, hardware, and networking problems for users of University resources in a timely manner.
  • Ensures that all classroom, conference room, and lab computers are updated, patched, and interfacing properly with audiovisual equipment.
  • Communicates technical solutions clearly in a friendly and professional manner, demonstrating strong customer service orientation.
  • Configures, upgrades, and installs new and existing multimedia, computer hardware and software.
  • Authors technical documentation and ensures that it is updated to remain current.
  • Provides group or one-on-one user training as needed for event, academic technology, or multimedia use.
  • Manage and maintain classroom technology.
  • Work with University departments to coordinate and execute event operations, providing event setup, support, and management of multimedia technology.

What you need to have?

  • High School diploma, required.
  • Associates degree or two-year program, preferred.
  • 0-2 years relevant experience, required.

Other Specialized Knowledge/Skills:

  • Demonstrated knowledge of audiovisual equipment, including but not limited to: microphones, mixers, video switchers, signal processors, loudspeakers, lighting consoles, projectors, laptop computers.
  • Some knowledge of installed audiovisual systems and integrated multi-media control systems (Crestron and Extron).
  • Knowledge of academic technologies, training, and multimedia use in education.
  • Ability to work closely and successfully with outside talent, University community, and other technicians.
  • Be able to work well under pressure of live events.

Does this sound like the type of role you could excel in? Where your background and experience may contribute to the growth of our organization? A role where you can add your passion and enthusiasm, and make a difference? If you believe you have the education and experience to meet the qualifications for this role, we'd value talking to you. Non-traditional backgrounds are welcome.

Our Benefits:

NWHSU is proud to offer a comprehensive benefits package to meet your current needs and anticipate your future needs. Our generous time away helps you enjoy a healthy work life rhythm.

  • Paid Time Off (earn 20 days per year)
  • Holiday (17 days)
  • 403(b) Plan
  • Medical, dental, vision
  • Discounted and free on-site clinic services for you and your family
  • Flexible Spending Accounts
  • Short-term and long-term disability
  • Life insurance
  • EAP and other wellness benefits
  • Tuition Reimbursement for external programs
  • Tuition Reduction for internal programs (includes family members)
  • Employee discount at our campus store
  • On-site fitness center

NWHSU is a nonprofit organization and full-time employees may be eligible for Public Service Loan Forgiveness (PSLF) through the U.S. Department of Education. For further information please click on this link.

NWHSU Overview:

Northwestern Health Sciences University (NWHSU) based in Bloomington, MN, has been a national leader in person-centered healthcare education for over 80 years. The University has more than 10,000 graduates throughout the U.S. and in 21 countries. For more information, please visit nwhealth.edu.

We offer a diverse range of evidence-informed programs and experiences including: Doctor of Chiropractic, Doctor of Acupuncture, Chinese Medicine, Functional and Integrative Nutrition, and Integrative Care, and undergraduate offerings in massage therapy, health sciences, and allied health professions - medical assisting, medical laboratory science, medical laboratory technology, radiation therapy, and radiologic technology. We are a mission- and vision- driven university leading the way in person-centered care.

How to Apply:

Complete our online application and attach your cover letter and resume.

If you have any questions submitting your application, please contact talent@nwhealth.edu.

Equal Opportunity Employer

Northwestern Health Sciences University is an Equal Employment Opportunity Employer and is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Further, NWHSU prohibits all forms of discrimination is any education program or activity that it operates. The Notice of Non-Discrimination is located on our website. Individuals may report concerns or questions about sex discrimination to the Title IX Coordinator. Please refer to our website for further information.



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