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Member Services Rep

1 month ago

Oak Lawn, United States HealthCare Associates Credit Union Full time
Job DescriptionJob Description

Member Services Rep / Teller / Banker - Immediate Opening

No Previous Financial Experience Required

  • 35 hour work week
  • 4 weeks of paid time off
  • Federal holidays off
  • No working nights
  • Opportunity for quarterly incentives
  • Full benefits package
  • 401K

Details:

If you are committed to customer service and a desire to learn, we will train you (financial institution experience preferred, but not required).

We take care of you so you can take care of our members

About the Organization:

We are a full-service, credit union serving members of various Health Care organizations.

About the Position:

This position is responsible for identifying the financial needs of each member and recommending appropriate financial solutions.

Duties and Responsibilities:

Service

  • Deliver service to both internal and external members that is in alignment with the credit union's Service Promises.
  • Meets all established sales and service goals.
  • Possess adequate product knowledge as measured by the annual product knowledge certification assessment

Process New Accounts

  • Establish savings/membership accounts
  • Open checking accounts & order checks
  • Open money market accounts & order checks
  • Open subsequent savings, Christmas club, vacation club account

Maintain Membership Records and Documentation

  • Process name changes
  • Process address changes
  • Process payroll deduction changes
  • File membership cards and make sure all work is prepared for scanning
  • Process all account maintenance
  • Scan all required documentation consistently and in a timely manner

Respond to Member's Needs, Inquiries and Requests

  • Research account inquiries or discrepancies
  • Provide members with rates and account disclosure information
  • Suggest products and services to further benefit members' financial needs
  • Order check copies, plastics, pin number copies, statement copies, and reorder checks, etc.
  • Complete verification of deposit forms

Process Members Mailed In Transactions

  • Post deposits to various share accounts
  • Post loan payments
  • Process VISA payments
  • Send receipts for mailed in deposits
  • Send withdrawal checks or close accounts per written requests

Process Members Walk In Transactions

  • Post deposits to various share accounts
  • Post loan payments
  • Process VISA payments
  • Process cash and check withdrawal requests
  • Transfer funds between share account or from share to loan & VISA
  • Cash checks for members
  • Sell travelers checks and gift checks
  • Process cash advance requests on loans and HACU's VISA
  • Process wire transfer requests
  • Process stop-payments

Accurate Balancing

  • Examine checks for endorsements, negotiability, and determine if funds extended hold needs to be placed
  • Verify transaction slip is completed accurately, assist member with completion if necessary
  • Complete transaction slip if one is not present with mail in transaction
  • Make sure all totals balance with computer teller balance totals (checks for deposit, withdrawal checks, and teller cash drawer if applicable)

Floating Teller Duties

  • Travel to other branches on an as needed basis to satisfy and assist with staff shortages
  • Perform all duties that you normally would perform from your home branch

Other

  • Adhere to other duties as assigned

Qualifications:

  • High school diploma or equivalent
  • Prior financial institution experience helpful, but not necessary
  • Ability to work cooperatively with other staff to maintain a team work environment
  • Basic math skills necessary for balancing and cash handling; working knowledge of computer applications
  • Ability to communicate well with the members as well as a strong desire to help the members with their financial needs

HACU is an Equal Opportunity Employer

This is an onsite position



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