Patient Service Rep
4 months ago
Major Responsibilities:
- Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
1.) Greets and accurately registers patients in EMR system verifying essential billing and demographic information.
2.) Coordinates scheduling of patient appointments (phone and in-person requests) accurately and efficiently.
3.) Answers multiple incoming telephone lines, accurately determining the appropriate recipient of the call or message and referring them promptly and appropriately.
4.) Distributes communications accurately, based on practice protocol. Includes pagers, faxes, emails.
5.) Resolves a variety of patient questions, including HMO referrals, billing and queries about services and test results; refers complex issues to practice manager or a clinical staff member, as appropriate.
6.) Schedules future appointments and requisitions, laboratory tests, radiology procedures and other special diagnostic tests as needed. May coordinate with appropriate sections of hospital admission and/or outpatient admissions and surgery.
7.) Notifies patient care area when patient has arrived and is ready to be seen. Attends to waiting patients in reception and ensures that they are seen in a timely manner or are promptly notified of unexpected delays.
8.) Accurately identifies type of insurance from card, understands different types of payers, and verifies eligibility if necessary.
9.) Performs other related duties as required.
- Billing Services: Ensures the collection of maximum possible fees at the time of service and accurate follow-up billing information on the patient and payer.
1.) Reviews encounter forms for accuracy and completeness, checks with physician for missing information.
2.) Enters patient charges into the EMR system according to established policies and procedures.
3.) Batches encounter forms and balances charges.
- Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.
1.) Ensures the availability of properly prepared patient medical records, daily schedules and related forms. Maintains medical record including loose filing and re-filing of charts daily. Pull and prepares charts for appointments.
2.) Maintains confidentiality around all patient information, both in front of each patient being treated and around other patients in the area.
3.) Releases information from records, only according to corporate policies and procedures.
Education/Experience Required:
- High school diploma or equivalent.
- One to two years related customer service experience
- Experience handling difficult caller/customers/patients.
Knowledge, Skills & Abilities Required:
- CRT/PC experience in a customer service setting.
- Working knowledge of eClinicalWorks and scheduling sections of the eClinicalWorks system preferred.
- Strong communication skills.
- Ability to solve problems posed by callers seeking referrals, appointments, billing issues and clinical information.
Physical Requirements and Working Conditions:
- Ability to function in a high volume, multiple-task environment, possibly in a crowed or closely shared workspace.
- Exposure to ill patients.
- Ability to work under stressful conditions with demanding customers.
- Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
-
Patient Service Liaison
22 hours ago
Oak Lawn, Illinois, United States Advocate Aurora Health Full timePatient Services OverviewAt Advocate Aurora Health, we are committed to providing exceptional patient care and service. As a Patient Service Representative, you will play a vital role in ensuring that our patients receive the highest level of service and support.Key ResponsibilitiesProvide efficient and high-quality service to patients who arrive for...
-
Patient Services Representative
6 days ago
Oak Lawn, Illinois, United States Advocate Aurora Health Full timeAbout the RoleWe are seeking a highly skilled and detail-oriented Patient Services Representative to join our team at Advocate Aurora Health. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and administrative support to our patients and staff.Key ResponsibilitiesPatient Services: Provide efficient and...
-
Patient Service Representative
1 week ago
Oak Lawn, Illinois, United States Advocate Health Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Advocate Health. As a Patient Service Representative, you will be responsible for providing exceptional patient care and administrative support to our patients and staff.Key ResponsibilitiesPatient Services: Provide efficient and high-quality...
-
Patient Services Representative
24 hours ago
Oak Lawn, Illinois, United States Advocate Health Full timeJob SummaryWe are seeking a highly organized and detail-oriented Patient Services Representative to join our team at Advocate Health. In this role, you will be responsible for providing exceptional patient care and administrative support to our patients and staff.Key ResponsibilitiesPatient Services: Provide efficient and high-quality service to patients,...
-
Patient Service Coordinator
8 hours ago
Oak Lawn, Illinois, United States Advocate Health Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Advocate Health. As a Patient Service Representative, you will play a critical role in providing exceptional patient care and ensuring a smooth experience for our patients.Key ResponsibilitiesRegister patients accurately and efficiently,...
-
Patient Service Representative
6 days ago
Oak Lawn, Illinois, United States Advocate Aurora Health Full timeAbout the RoleWe are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Advocate Aurora Health. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and administrative support to our patients and staff.Key ResponsibilitiesPatient Services: Provide efficient and...
-
Patient Service Coordinator
3 days ago
Oak Lawn, Illinois, United States Advocate Health Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Advocate Health. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and administrative support to our patients and staff.Key ResponsibilitiesProvide efficient and high-quality service to...
-
Patient Access Rep I
2 weeks ago
Oak Lawn, United States Advocate Aurora Health Full timePATIENT ACCESS REPRESENTATIVE Major Responsibilities:Responsible for performing all job duties in a way that conforms to our customer service philosophy and consistent with our "AIDET" standards. When creating new registrations for walk-in patients, Patient Access, 3rd Shift, Emergency, Patient, Patient Services, Healthcare
-
Patient Services Representative
3 weeks ago
Oak Lawn, Illinois, United States Advocate Aurora Health Full timeKey Responsibilities: 1) Deliver exceptional customer service while executing all relevant duties. 2) Support the development of service standards, policies, and procedures. 3) Serve as a knowledgeable resource for all healthcare staff and patients, ensuring a seamless experience in the outpatient surgical environment.Qualifications: - Strong communication...
-
Patient Access Rep I
2 weeks ago
Oak Lawn, United States Advocate Health Full timePATIENT ACCESS REPRESENTATIVE Major Responsibilities: Responsible for performing all job duties in a way that conforms to our customer service philosophy and consistent with our "AIDET" standards. When creating new registrations for walk-in patients, responsible for the identifying insurance coverage, the benefits available, patient out-of-pocket expenses,...
-
Patient Service Representative
2 weeks ago
Oak Lawn, United States Advocate Aurora Health Full timePatient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters ..) Representative, Patient, Customer Service, Patient Services, Clinical, Retail, Healthcare, Information
-
Patient Service Representative
2 weeks ago
Oak Lawn, United States Advocate Health Full timePatient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters. 1.) Greets and accurately registers patients in EMR system verifying essential billing and demographic...
-
Patient Service Representative
2 weeks ago
Oak Lawn, United States Advocate Aurora Health Full timeDepartment: 09121 AMG Oak Lawn 52nd Ave - Building Operations Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Work varying shifts during the week. One evening a week. One Saturday approximately every 4-6 weeks. One Sunday approximately every 6 weeks. One Holiday per year. Spanish speaking a plus. Patient...
-
Patient Service Representative
2 weeks ago
Oak Lawn, Illinois, United States Advocate Aurora Health Full timeAbout the RoleWe are seeking a highly skilled and compassionate Patient Service Representative to join our team at Advocate Aurora Health. As a key member of our Cancer Care Services team, you will play a vital role in providing exceptional patient care and support.Key ResponsibilitiesPatient Services: Provide efficient and high-quality service to patients,...
-
Member Services Rep
2 months ago
Oak Lawn, United States HealthCare Associates Credit Union Full timeJob DescriptionJob DescriptionMember Services Rep / Teller / Banker - Immediate OpeningNo Previous Financial Experience Required!$19.90/hr35 hour work week4 weeks of paid time offFederal holidays offNo working nights Opportunity for quarterly incentivesFull benefits package401KDetails: If you are committed to customer service and a desire to learn, we will...
-
Insurance Verification Rep
2 months ago
Fair Lawn, United States Rezolut Full timeJob DescriptionJob DescriptionFair Lawn Imaging, a Rezolut company, is seeking an Insurance Verification Representative to join our team!Who is Rezolut?Rezolut is a national emerging platform of diagnostic medical imaging services. With focus on four key platforms, our vision is to provide topnotch patient care partnered with innovative technology — to...
-
Patient Access Rep I
4 weeks ago
Oak Lawn, United States Advocate Aurora Health Full timeMajor Responsibilities:Responsible for performing all job duties in a way that conforms to our customer service philosophy and consistent with our "AIDET" standards. When creating new registrations for walk-in patients, responsible for the identifyin Patient Access, 2nd Shift, Patient, Patient Services, Healthcare
-
Patient Service Representative
1 week ago
Oak Lawn, Illinois, United States Advocate Health Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Advocate Health. As a Patient Service Representative, you will be responsible for providing exceptional patient care and administrative support to our patients and healthcare team.Key ResponsibilitiesPatient Services: Provide efficient and...
-
Patient Services Representative
3 weeks ago
Oak Lawn, Illinois, United States Advocate Aurora Health Full timeKey Responsibilities: 1) Deliver exceptional customer service while executing all relevant tasks. 2) Support the development of service standards, policies, and procedures to enhance patient experience. 3) Serve as a knowledgeable resource for all healthcare staff and patients, ensuring a seamless interaction within the outpatient surgical environment....
-
Patient Service Representative
3 weeks ago
Oak Lawn, United States Advocate Aurora Health Full timeDepartment: 09121 AMG Oak Lawn S Cicero - Building Operations Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Mon-Fri: 8:30 AM - 5:00 PM No weekends not but could change. On site. Not remote. Cardiology Major Responsibilities: Patient Services: Provides efficient, high-quality service to patients who...
