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Bi-lingual Express Service Advisor

1 month ago

Morristown, United States Farris Jeep Full time
Job DescriptionJob DescriptionJob responsibilities include:
  • Handling of inbound telephone calls.
  • Asking strategic questions.
  • checking in/out customers.
  • keeping customers up to date on the service process.
  • Dialing outbound calls for service reminders.
  • Determining the needs of the guest via telephone and recommending appropriate service.
  • Verifying/updating customer contact information on each call
  • Using several computer systems at once, on multiple monitors
  • Utilizing multiple informational channels to recommend needed repairs and maintenance to customers. 
    • overseeing the productivity of the express lane technicians and ensure they are working efficiently and effectively 
Why Choose Farris
Farris Jeep is one of the 10 oldest Chrysler Dodge Jeep Ram Dealerships in the country. We have been owned by the same family for over 90 years and have been voted the #1 service facility in the area each year since 2014.
Being family-owned means there is zero of the corporate BS that drives everyone crazy. Your manager is focused on maximizing your ability so that you are able to maximize your earnings. The Dealer is directly invested in maximizing your potential and will speak to you daily to work through any obstacles that may be preventing you from achieving your goals.
Benefits at Farris
- Weekly paycheck 
- Awesome monthly bonuses paid for performance
- All training paid
- Paid holidays and vacation
- Healthcare and matching 401K
-Family atmosphere, We care
Ideal applicant would have:
  • Previous customer service experience.
  • Exhibit a high degree of professionalism.
  • Possess strong organizational and problem-solving abilities.
  • Excellent interpersonal, written, and verbal communication skills.
  • Strong computer and internet proficiency.
  • Enthusiastic, self-motivated and willing to learn.
  • Reliable with a strong work ethic and a drive to achieve.
  • Automotive industry experience is helpful, but not required.
Apply today and find out why we are the DEALER FOR THE PEOPLE, and why we are the #1 rated service department in the area
 

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