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PM Guest Service Agent

4 months ago

Philadelphia, United States Study Hotels Full time
Job DescriptionJob Description

The Study at University City is currently seeking a PM Guest Service Agent, to provide genuine hospitality and highest quality of service to our guests. This position organizes, confirms, processes, and conducts all guest check-ins/outs, room reservations, requests and inquiries. Under the direction of the Guest Service Manager, the Guest Service Agent is responsible for the daily operation of the Front Desk and Living Room.

Our caring and attentive associates reinforce our principal belief that guest service is our highest priority. We have opportunities for energetic, service-oriented individuals who are experienced in providing efficient service and memorable experiences.

Responsibilities

  • Provide the highest and most efficient level of hospitality and customer service expected by our guests.
  • Complete the guest check-in and check-out processes, which includes assigning guests their rooms and facilitating payment.
  • Maintains room inventory of vacancies, reservations, and assignments.
  • Courteously answer inquiries and accept reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
  • Coordinate with all departments of the hotel to manage guest requests, as well as answer general guest inquiries about the hotel and the surrounding area.
  • Attends to guests needs and request, including setting up and scheduling wake-up calls and outgoing taxis, making restaurant recommendations, resolving billing issues, and complaints.
  • Regularly calculates and/or posts charges, receipts, cash payments and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
  • Provide assistance to other team members to contribute to the best overall performance of the department and the hotel.
  • Perform accordingly to the company handbook in regard to policies, procedures and regulations.
  • Ensure total awareness of in-house VIP’s.
  • Maintain a safe and clean work environment.

Fundamentals

  • Ability to maintain a friendly, cheerful and courteous demeanor at all times.
  • Education: High school diploma or general education degree (GED).
  • Experience: 1 year within a customer facing role.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.
  • Intermediate computer skills. Working knowledge of Microsoft Outlook, Word and Excel.
  • Flexibility to work any shift including evenings, weekends and holidays.
  • Excellent verbal and written interpersonal communication skills.
  • Proficiency in English required. A second language is desirable.
  • Strong organizational skills including follow up, time management, ability to multi-task and manage multiple priorities in a fast-paced environment.
  • Ability to positively communicate and interact with all hotel departments.
  • Ability to grasp, lift and or carry, or otherwise, move goods weighing a maximum of 50 lbs.
  • Ability to stand for long periods of time in an indoors with a thematically climate-controlled workstation.
  • EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation.
  • Study Hotels is a drug free workplace. Pre-employment drug test and background check required.

About Us

The Study at University City, the second property of the Study Hotels brand, is located at the crossroads of the University of Pennsylvania and Drexel University in the heart of University City in Philadelphia, PA.

The 212-room hotel features areas of discovery and connection placed throughout for purposeful guest interaction, including three custom designed museum cases showcasing artifacts from nearby museums, custom writing desks complete with postcards to encouraging guests to connect with family and friends postage free, and a European-inspired café. Guest rooms and public spaces are designed around a bright, uplifting palette, reflective of contemporary residential living.

The Study at University City offers CO-OP Restaurant & Lounge, an energetic restaurant featuring great food and spirited hospitality positioned at the bustling corner of 33rd and Chestnut Streets.

Eligible full-time team members are offered a comprehensive benefit package including medical, dental, vision, life and disability insurances, paid time off and paid holidays. Team members are eligible to participate in our 401(k) plan and Employee Assistance Program.

Study Hotels is an Equal Opportunity Employer and does not discriminate on the basis of age, race, religion, disability, nationality, sex, sexual orientation, or any other category protected by federal, state, or local law.

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