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Everett Member Relationship Representative

5 months ago

Everett, United States Qualstar Credit Union Full time
Job DescriptionJob Description

About Qualstar: Qualstar Credit Union is a growing, well-established, and financially strong not-for-profit organization. We are 70,000 members strong, headquartered in Bothell, WA, with four Puget Sound Branch locations and 140 employees. We are proud to specialize in providing financial services to hardworking union members through their labor union association. We have a history of valuing staff at all levels, and staff satisfaction scores that prove it

About our Branch Team: Our Branch Teams are people focused, and we demonstrate enthusiasm to improve our members' financial lives at every interaction. We are passionate about being our hard-working members' most trusted financial partners. Our team members are known for building strong member relationships, having outgoing personalities, excellent communication skills, cash-handling skills, and a knack for problem-solving. Our branch network is a talented group of roughly 25 people over four branch locations who take pride in their impact on improving our members' financial lives. We work hard every day and have FUN Come join us

Why join us?

Some of the benefits of joining our team include the following:

  • We are a not-for-profit organization focused on giving back to our members.
  • We are a stable organization that is well-capitalized and growing.
  • With just under 150 employees, we are small enough to connect personally and big enough to create a dynamic work environment.
  • Eleven paid federal holidays off.
  • Set, dependable hours with no Saturday shifts
  • A manager that invests in you as their employee. We value internal growth from staff within our organization. We mean it Our current and former CEOs have been promoted from within, starting at entry or supervisory-level roles.
  • Generous Medical, Dental, and Vision coverage.
  • Competitive hourly pay with guaranteed hours.
  • Incentive bonus program paid out monthly. Our Member Relationship Representatives earn an average of an additional $300 per month. Top performing representatives bring in as much as $500 additional monthly.
  • 401K Contributions made by Qualstar on your behalf, regardless of what you contribute, in addition to a monthly match option.
  • Paid vacation and sick leave.
  • Employee discount on loan rates.
  • Long-Term Disability and Life Insurance.
  • Free Parking.
  • Business casual dress code including jeans and tennis shoes allowed.
  • Qualstar Credit Union is an Equal Opportunity Employer.

Hear about the role from a member of the team: "Our members come to me for diverse needs - I help when they come in looking for a new account, to get a loan to help out themselves or a family member, or when looking for a new car or a new toy (recreational vehicle) loan. Sometimes I help members get signed into online banking or find new online features. Whoever comes to my desk, and for whatever reason, we treat them with the utmost respect and integrity. The passion that we show when helping members is what brings them back again and again. It's the passion to help our members with even the little things that I love so much about being a Member Relationship Representative"

Our Members love our staff Here is feedback we received online about a Branch employee recently:

"I walked into the branch in Federal Way looking to see what options I had because my car broke down and I have been renting a car so needed a more permanent fix like getting a car loan or personal loan, Ricky was there to rescue me from my stress and guided me in the right direction that would be best to help me get out of the predicament I was in. He was easy to talk to and very friendly, he went above and beyond to make sure I was not leaving that branch without doing everything he could do to help me get the right loan that would work best for me and my situation I was in. Ricky you are an amazing person and you truly care about the people you are helping and I am grateful for everything you have done for me."

Our Ideal Candidate: We are looking for people who like to help others make the most of their hard-earned money, people who get energy from connecting in person and want to work in a great environment. In this position, you will use your strong people and communication skills to educate our members to save money and increase their relationship with Qualstar. If you enjoy helping people, are skilled at selling, have a passion for providing excellent service, and have a knack for problem-solving, you may be the perfect person for the job Banking and some lending experience are preferred.

If we sound like the right company and team for you, put your application in now - tell us about yourself

Qualstar Credit Union is an Equal Opportunity Employer



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