Donor Relations Manager

2 months ago

Boston, United States Pine Street Inn Full time
Job DescriptionJob DescriptionDescription:

Salary: $77,417.60 DOE


SCHEDULE: Monday-Friday, 8:30 am – 5:00 pm (hybrid option), occasional weekends and holidays; Thanksgiving – New Year’s travel/time off blackout


LOCATION: 434 Harrison Ave, Boston MA


SUMMARY OF THE POSITION:

Reporting to the Director of Development Systems, the Donor Relations Manager is a vital member of a Development Operations team of five, responsible for the processing and acknowledgement of all gifts and pledges to Pine Street Inn.


In addition, the Donor Relations Manager will communicate on a regular basis with the Finance Department, ensuring accurate transmittal of gifts and pledges. The Donor Relations Manager is a key member of Pine Street Inn’s fundraising team, often the only point of contact a donor may have with Pine Street, and thus diligence and professionalism are of utmost importance.

Requirements:
  • Bachelor’s degree plus five to seven (5-7) years’ experience working in a non-profit Development Office
  • Demonstrated experience working with Raiser’s Edge, including gift processing, querying and reporting experience
  • Strong MS Office Suite skills

Preferred Education and Experience:

  • Experience working in a human services environment
  • Blackbaud Luminate experience
  • Previous management experience

KNOWLEDGE/EXPERIENCE:

  • Database and data entry experience (Raiser’s Edge is required)
  • 5-7 years of administrative experience or equivalent
  • Strong computer skills, including advanced features of Microsoft Word and Excel
  • Exceptional data entry speed and accuracy
  • Highly detail-oriented, with a critical degree of accuracy regarding data entry
  • Excellent interpersonal, organizational, and problem-solving skills
  • Ability to prioritize work and to perform multiple tasks simultaneously while adhering to deadlines
  • Ability to deal with confidential data
  • Comfortable with making decisions and judgments involving the proper entry, allocation and documentation of gifts and accurately match pledge payments to the correct pledges
  • Ability to take responsibility, to work well as a team member and to work independently without supervision within the scope of normal duties and responsibilities.
  • Ability to seek and use supervision for resolution of outstanding issues, including ability to escalate problems requiring more expert input
  • Strong written and verbal communication skills
  • Excellent customer service skills, including timely written and verbal acknowledgements and follow-up

ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:

Gift Entry and Acknowledgements:

  • Accurately enter the daily receipt of gifts of $5,000 or more (except where indicated by the Director of Development Systems), to include but not limited to: live checks, credit cards, online, and DAFs into Raiser’s Edge via Batch.
  • Accurately enter the daily receipt of wires/ACH, stock gifts, pledges (other than matching gifts) and other special project (restricted) gifts via Batch
  • Complete gift processing forms and maintain proper backup for all gifts and pledges of $5,000 and above, for gift allocation and donor restrictions.
  • Produce timely gift and pledge acknowledgments with a high level of personalization and accuracy; work directly with Major Gift Officers and other Development staff for additional personalization and other special acknowledgments.
  • Coordinate with the President’s Office and the Chief Advancement Officer to ensure consistent signing of acknowledgement letters and provide relevant background/materials as appropriate.
  • Create and maintain acknowledgement tracking system, to ensure that all gifts are being properly acknowledged within 10 days of receipt; report to Director of Development Systems any acknowledgements that cannot be mailed within 10 days.
  • Monthly (or as appropriate) submit to Finance all scanned backup on gifts of $10,000+.
  • Lead process for gift entry, acknowledgement, and RSVPs for ticketed fundraising events
  • Advanced troubleshooting for donor issues (gift on incorrect record, refunds, unidentified donors) and gift report issues (unable to balance, soft credits, incorrect campaign/fund/appeal) under the direction of the Director of Development Systems.

Management

  • Provide direct supervision to Donor Relations Coordinator
  • Lead in the scheduling and delegation of work, especially during peak periods (including calendar year-end)

Database Integrity

  • Review and suggest changes to data entry procedures in order to minimize data reporting errors
  • Ensure that donor/prospect electronic and paper files are maintained in an accurate and timely fashion
  • In conjunction with Development Database Administrator, merge and clean records as appropriate, including use of Address Accelerator and other data enhancement tools.

Other Duties as assigned may include:

  • Training and oversight of interns, co-ops, temps
  • Event support

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