Reservations

1 month ago


Miami, United States Kyu Restaurants Full time
Job DescriptionJob Description

Reservationist for KYU Miami, KYU NY, and KYU Las Vegas

Responsibilities:

  • Have in-depth knowledge of KYU information, menu offerings, and restaurant policies.
  • Possess comprehensive proficiency in using the reservation platform and tools.
  • Adhere consistently to reservations procedures and guidelines.
  • Serve as the initial point of contact for the restaurant, delivering positive, courteous, and professional service via phone and email.
  • Manage various reservation-related tasks, including booking reservations, handling large party contracts, processing credit card authorizations, etc.
  • Collaborate effectively with managers and the host team, sharing all pertinent information to ensure guest satisfaction.
  • Execute all assigned tasks and responsibilities to a high standard of quality.
  • Participate in provided training sessions to enhance skills and knowledge.

Qualifications:

  • Essential: 1-2 years of experience in booking reservations using platforms like OpenTable, Sevenrooms, Resy, etc.
  • Minimum 1-2 years of previous exposure to a high-volume, fast-paced restaurant environment involving phone and email communication.
  • Exhibit professional and friendly phone etiquette at all times.
  • Proficiency in English is a requirement; knowledge of other languages is a valuable asset.
  • Maintain a consistently friendly demeanor, displaying a readiness to assist and a positive attitude.
  • Demonstrated ability to manage and thrive in stressful situations, delivering performance under pressure.
  • Flexibility in scheduling, with a willingness to work during nights, weekends, and holidays.
  • Dependable, responsible, and punctual work ethic.

Schedule:

  • Workdays: Monday to Friday
  • Availability for weekends


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