Reservations
1 month ago
Reservationist for KYU Miami, KYU NY, and KYU Las Vegas
Responsibilities:
- Have in-depth knowledge of KYU information, menu offerings, and restaurant policies.
- Possess comprehensive proficiency in using the reservation platform and tools.
- Adhere consistently to reservations procedures and guidelines.
- Serve as the initial point of contact for the restaurant, delivering positive, courteous, and professional service via phone and email.
- Manage various reservation-related tasks, including booking reservations, handling large party contracts, processing credit card authorizations, etc.
- Collaborate effectively with managers and the host team, sharing all pertinent information to ensure guest satisfaction.
- Execute all assigned tasks and responsibilities to a high standard of quality.
- Participate in provided training sessions to enhance skills and knowledge.
Qualifications:
- Essential: 1-2 years of experience in booking reservations using platforms like OpenTable, Sevenrooms, Resy, etc.
- Minimum 1-2 years of previous exposure to a high-volume, fast-paced restaurant environment involving phone and email communication.
- Exhibit professional and friendly phone etiquette at all times.
- Proficiency in English is a requirement; knowledge of other languages is a valuable asset.
- Maintain a consistently friendly demeanor, displaying a readiness to assist and a positive attitude.
- Demonstrated ability to manage and thrive in stressful situations, delivering performance under pressure.
- Flexibility in scheduling, with a willingness to work during nights, weekends, and holidays.
- Dependable, responsible, and punctual work ethic.
Schedule:
- Workdays: Monday to Friday
- Availability for weekends
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