Reservations

2 weeks ago

Miami Beach, United States Riviera Dining Group LLC Full time
Job DescriptionJob Description

RDG Overview:

Envisioned by Marine and Greg Galy through their travels, experiences, and thirst for discovery and adventures, the first MILA restaurant (part of RDG) opened in Miami Beach, FL, in January 2020. MILA is a restaurant, rooftop lounge, and mixology bar aiming to transport guests on a culinary journey of flavorful MediterrAsian cuisine. Balancing genuine hospitality, fine dining, and refined nightlife, MILA has quickly established itself as the go-to destination in the upscale Miami social scene.

We are first and foremost a group of individuals who strive for excellence and seek to illuminate the senses. We believe in the rhythms of life and we are driven by the experience of adventure. Our principles stand for giving our customers the most transporting experience, an organic design and a refined culinary journey. D R E A M I T

MILA has grown above and beyond our expectations in its first two years despite facing significant pandemic-related restrictions, and ranked #5 of The Restaurant Business Top 100 ranking.
Following the success of the original restaurant, RDG plans to expand to new concepts and locations, focusing initially on the Florida market. It has shown the quickest development rates and is anticipating some of the best economic growth worldwide.

B U I L D I T

Through its elevated brand portfolio, and its exclusive membership, RDG aims to create a full network of venues and experiences offering a unique lifestyle to its guests and members in Florida and to become one of the leaders of the luxury restaurant industry in the United States.

G R O W I T

RDG is now actively exploring other national markets such as New York City, Los Angeles and Las Vegas, as well as further afield in London, Dubai and Mexico City for potential expansion opportunities.

Summary:

As reservation agent you will be managing incoming reservation requests, maintaining an organized reservation system, and provides excellent customer service to guests. Responsibilities include handling inquiries, seating assignments, and coordinating with restaurant staff to optimize guest flow. Strong communication, organizational skills, and previous customer service experience are required.


RESPONSIBILITIES:

  • Manage incoming reservation requests via phone, email, and online booking platforms.
  • Maintain an organized reservation system and ensure accurate recording of all bookings.
  • Provide excellent customer service by assisting guests with inquiries, special requests, and seating preferences.
  • Coordinate with the restaurant staff to optimize table assignments and ensure efficient seating arrangements.
  • Handle reservation cancellations and modifications promptly and professionally.
  • Uphold restaurant policies and procedures regarding reservations and seating arrangements.

Requirements/Qualifications:

  • Previous experience in a customer service role, preferably in a restaurant or hospitality setting.
  • Strong communication and interpersonal skills.
  • Excellent organizational abilities and attention to detail.
  • Ability to multitask and work efficiently in a fast-paced environment.
  • Familiarity with reservation management software is a plus.
  • Flexibility to work varying shifts, including evenings, weekends, and holidays, as needed.

Other Skills and Knowledge:

  • Strong attention to detail and accuracy in processing reservations.
  • Collaborative to share an environment with opportunities for interaction with coworkers and supervisors.

Physical Demands And Work Environment:

  • General office assignments-(typing), which lends itself to repetitive motion.
  • Sitting in a stationary position for several hours within the day.
  • Using hands and fingers for typing, clicking, and navigating reservation systems and software.
  • Lifting or carrying lightweight office materials or equipment as needed.

I have reviewed this document and discussed the content with my manager. My signature below means that I have been advised of my job description.

Employee Signature Date

Human Resources Director Signature Date

The preceding statements are intended to describe the general nature & level of work being performed by an employee assigned to this job. They are not intended to be an exhaustive list of all duties, functions, responsibilities, and skills required of employees so classified. RDG reserves the right to modify or deviate from the duties, functions, responsibilities, and skills required of employees in this job and nothing herein shall restrict RDG management’s right to assign or reassign tasks, duties, or responsibilities to this job at any time. Please Note: When completed, the Job Description may extend to more than two pages.

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