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Customer Service Representative

3 months ago

West Monroe, United States FYZICAL Therapy and Balance Centers Full time
Job DescriptionJob DescriptionIf you have a passion for helping others and enjoy interacting with the general public, FYZICAL Therapy and Balance Centers has a Client Care Specialist opening in West Monroe, LA

As the first and last person our amazing patients see when they enter and leave our facility, your role as Client Care Representative is central to our daily operations. Here, you will join a champion team of Therapist who work together to help patients get back to the lives they love. We are committed to changing the PT industry by creating non-traditional, individualized treatment plans and want you along on that important journey. As part of the FYZICAL family, you can take advantage of advancement opportunities, state-of-the-art technology and grow your career under a practice leader who is fully invested in you.  

This excellent opportunity will not last long Apply today

Responsibilities 
  • Schedules appointments, coordinate evaluations, re-evaluations, and enters appointment dates/time into Prompt EMR.
  • Follows scheduling rules put in place by payors and company.
  • Answer multi-phone line
  • Great patients
  • Gather new patient data; keep track of all patient referrals
  • Disseminate information to patients; act as a go-between for patients and physicians  
  • Collect all payments; insurance verification
  • Act as a patient liaison, answer any questions from potential or current patients 
  • Collect new patient intake information; track all clinic referrals
  • Fax reports to physicians; keep a log of incoming reports
  • Verify Insurance and track insurance-covered visits; take copayments
  • Communicate with the office manager and clinicians about scheduling/patient arrival
Required Skills
  • High school diploma or equivalent
  • Valid driver's license
  • Reliable transportation
  • Great communicator and multitasker, detail-oriented
  • Positive attitude, good work ethic, integrity and empathetic toward people that are in pain 
  • Valid DL 
  • Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. 
  • Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
  • Friendly, outgoing personality with pleasant disposition who cares about others.