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Service Advisor

3 months ago

Morris, United States Greenway Full time
Job DescriptionJob Description

Service Advisor

Greenway GMC in Morris has been a family-owned business since 1967. We are looking to expand our service team and are currently seeking a professional, motivated, and customer oriented Automotive Service Adviser.

Our organization provides terrific work and life balance, competitive compensation, paid factory and in house training, and great benefits

Make the most out of your career, apply today

Compensation: $60k - $85k annually (weekly base salary plus monthly commissions), commensurate with experience

Type: Full-time

Hours: Monday-Friday 7:30 am – 5:00 pm

Saturday 8:45 am – 12:00 pm (alternating)

Sundays CLOSED

Benefits:

  • We offer excellent pay plans commensurate with experience
  • Healthcare
  • Paid holidays
  • Paid vacation
  • 401k (with employer match)
  • Referral bonus
  • Flexibility

Minimum Requirements:

  • Two-years minimum experience as a Service Adviser
  • Well-rounded understanding of vehicle mechanical operation
  • Customer oriented and expertise in relationship building
  • CDK experience/proficiency preferred
  • Always maintain a professional decorum
  • OEM certifications preferred

Basic responsibilities include:

  • Consistently deliver an excellent service experience to our customers, build lasting relationships, and nurture a positive rapport within our community – maintain CSI above national OEM standards
  • Take ownership of the customer experience from beginning to end and arrive to work at your scheduled time, ready to work
  • Be attentive and empathetic to all customer concerns, be solutions oriented
  • Answer all service calls, emails, and text messages, promptly greet all persons entering our facilities or walking our lots, and always maintain a professional decorum
  • Communicate regular, knowledgeable, detailed, and clear status updates to customers regarding their vehicle diagnosis, vehicle repair(s) and/or availability of parts
  • Provide all customers a verbal summary of the services they received, explain charges, warranty claims, and recommend maintenance/services
  • Work as a team with the technicians, parts personnel, and sales team to ensure vehicles are delivered when promised and fixed right first time
  • Utilize technology, dealership equipment, and any factory resources to enhance customer experienced
  • Promptly communicate additional service recommendations and provide accurate quotes to customers based on vehicle diagnosis, comprehensive multi-point inspections, factory recommended service internals, and dealer recommended preventative maintenance
  • Make calls into warranty companies to obtain repair authorizations/approvals and collect all necessary documentation for submission
  • Comply with all OEM, warranty, and dealership document retention requirements and ensure all documents are attached to their respective repair orders
  • Must proactively complete all OEM training and must maintain certification requirements
  • Excellent personal time management is a must
  • Stay up to date with factory program requirements, changes in technology, evolving market conditions, and or changes in the objectives of the Company
  • Perform any additionally tasks assigned as directed by management

Other Basic Requirements:

  • Valid driver’s license and clean driving record
  • Ability to pass background checks and drug screening
  • High school diploma or equivalent
  • Consistent and reliable transportation
  • Ability to read and follow instructions
  • Basic computer skills (typing)

Greenway GMC in Morris is an equal opportunity employer and prohibits all forms of discrimination without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.