Events and Sales Specialist-Largo Resort

2 months ago

Key Largo, United States NDM Hospitality Services Full time
Job DescriptionJob Description

Responsibilities:

Largo Resort Administrative and Front Office

· Provide coverage for the front office and assist the general manager as needed including check-ins, housekeeping inspections, sales inquiries, property walkthroughs, guest requests, answering phones, reporting and other additional tasks as requested, etc.

· Meet and greet clients and visitors, answer telephones, screen calls, and take messages from external and internal sources.

· Must exercise judgment in monitoring phone calls and meeting requests.

· Covers Manager on Duty shifts.

· Final escalation point if only leader on property. Must be resourceful, self sufficient and be able to handle any issues that may arise with composure while ensuring guest satisfaction.

· Act as the main point of contact for all group administrative questions.

· Manage schedules and set up meetings as necessary.

· Attend internal operations meetings to communicate with the other departments.

· Schedule and perform site tours with prospective clients.

· Coordinate travel arrangements, marketing and collateral requests, process expense reports, invoices, commissions, etc.

· Prepare and review written documents accurately and completely

· Accurately transcribe, type, format, and proofread a wide variety of material. Examples include, but are not limited to correspondences, invoices, contracts, meeting minutes, reports, presentations, processing, graphics, and spreadsheets using different platforms on company software.

· This individual will have access to confidential information, and it is imperative that he/she maintain confidentiality at all times.

· Track and manage deposits and final billings owed to the venue.

· Set up, contact, and collect guest accommodation payments using the company platform.

· Email receipt, reservation confirmation, and group welcome material.

Largo Resort Events and Sales

· Assist Director of Sales with lead follow-ups, quotes and contracts, assisting in the sales process from beginning to end or as stated by the Director of Sales.

· Run sales reports on a regular basis for the team.

· Coverage for all property events expected.

· Expected to work flexible hours including nights, holidays, weekends, etc.

· Utilization and maximization of the program Event Temple to its highest capacity.

· Create Group Resumes through Event Temple.

· Coordinate training sessions for continued education.

· Work on several projects at a time as assigned.


Largo Resort Venue Host

· Act as the primary venue contact for booked groups and answer any questions regarding the venue.

· Oversee and execute all venue needs during the entire event, working in conjunction with the group coordinator and/or wedding planner.

· Communicate with event host(s) and guests throughout the event to ensure guest satisfaction.

· Communicate regularly with designated group/wedding planner prior to and during each event to ensure resort is prepared to support the event host, group/wedding planner, and vendors.

· Communicate with all other departments within Largo Resort.

· Schedule, conduct, and review meeting with internal team to review all aspects of scheduled groups coming in including any events taking place, housekeeping, maintenance requests, etc.

· Ensure the venue terms and conditions, in addition to supporting documents, are communicated to each group/wedding planner and onsite vendors.

· Conduct scheduled client meetings (60 day, 30 day, & 14 day) prior to group arrival with unlimited email communication.

· Complete all additional tasks as assigned.

Qualifications:

· Two or more years of experience working in a hotel, clerical or sales.

· Diploma or degree in hospitality/business and/or marketing management. (preferred)

· Good computer skills; proficient in the use of Microsoft Office (Word, Excel, PowerPoint) and knowledge of sales and marketing modules like Event Temple, Cloudbeds PMS

NDM Hospitality is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.



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