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Director of Rooms | Playa Largo Resort

3 months ago

Key Largo, United States Shaner Hotel Full time
ABOUT THE TEAM

Shaner Hotels has an amazing opportunity at our award-winning Playa Largo Resort & Spa, located in the beautiful Florida Keys. Playa Largo features 175 luxury rooms and suites, including 10 private bungalows, a 3-bedroom beach house, ballroom with private courtyard, private marina with boat ramp, a full-service spa, salon, wedding lawn, sports courts, and fitness facilities. Playa Largo offers plenty of waterfront and indoor space for events ranging from weddings to private and corporate events. This property also features four restaurants and bars including an upscale steak house, fresh seafood restaurant, ceviche & sushi bar, in-room dining, full banquet and catering department, pool & beach bar, and a sunset terrace.

ABOUT US

Shaner Hotel Group

Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com

JOB DESCRIPTION

  • Be available to work a flexible schedule, including weekends, holidays, and varied shifts
  • Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
  • Handle guest complaints ensuring guest satisfaction.
  • Assist staff with their job functions to ensure optimum service to guests.
  • Assists with managing all aspects of employee performance to ensure productivity and a quality work environment.
  • Establishes, maintains, and trains standards and procedures for cleaning and safe working conditions in the assigned department(s).
  • Works to ensure high scores for customer service, cleanliness and other related items on all Shaner and Franchise inspections.
  • Work closely with Housekeeping management to ensure accurate status of each room, readiness of rooms for check-in and report guest concerns.
  • Other duties as assigned.

Responsibilities

Responsible to rotate between Front Desk, Night Audit, and Housekeeping Departments performing work functions in accordance with hotel and franchise standards. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.

Qualifications
  • Minimum one year of front office management experience in the hospitality industry.
  • Ability to satisfactorily communicate with guests, management and co-workers to their understanding.
  • High school graduate or equivalent, some college preferred.
  • Bilingual English/Spanish a plus.
  • Knowledge of budget preparation and cost controls.
  • Knowledge of local activities and attractions appropriate for clientele.