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Guest Service Agent

4 months ago

Charlotte, United States Homewood Suites Ballantyne Full time
Job DescriptionJob Description

Job Responsibilities

The Guest Service Agent is responsible for front desk responsibilities at the hotel. This involves attending to guest needs and following standard operating procedures within the Property Management System. Other responsibilities include:

  • Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay
  • Audit and balance reports from the day shifts
  • Schedule guest wake-up calls and reservations for the following day
  • Verify that all shift work has been completed as outlined on shift checklist
  • Respond to guest inquiries, concerns and complaints as needed
  • Communicate to all departments as needed
  • Answer phones and place reservations
  • Balance cash drawers and record receipts
  • Email shift report to all team members

Benefits

  • Family Focused Culture
  • Development and Promotion Opportunities
  • Competitive Pay
  • Health, Vision, Dental and Supplemental Insurance
  • Paid Vacation and Holiday Pay
  • 401 k
  • Uncapped Employee Referral Program

About Tara and Uncompromised Hospitality

Tara owns, develops, and manages all of its hotels. Our family’s business was started in 2003 with a single hotel. We still operate that hotel today along with many others including the one you are interested in working at. We believe this long-term ownership model aligns us with our Guests and our Team Members and helps us get closer to executing our mission. Our mission is to Deliver Uncompromised Hospitality. Recruiting, training and developing outstanding Team Members is the only way to do this.

We believe that the hospitality industry is fundamentally about people. People are central to the success of our organization. That means that no matter your role or title, you have a role in the success of your hotel and ultimately the entire organization. Regardless of your position, a Guest Services Agent, a Room Attendant, or a Breakfast Server, we share the common mission of Delivering Uncompromised Hospitality.

Our hotels need talented individuals to accomplish this mission. We also want our Team Members to be personally successful and it is our goal to help them develop as they progress in the hospitality industry. As a growing company we recognize the need for talented individuals and are always looking for those that show potential to grow along with us.

Tara views its Team Members as being an integral part of the company. Their commitment to guest satisfaction and attention to detail is needed to ensure that we Deliver Uncompromised Hospitality.