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IT Infrastructure Support

2 months ago

Orlando, United States MDMS Recruiting LLC Full time
Job DescriptionJob Description

Summary

Acts as the technical resource in support of small day to day site infrastructure operational initiatives, primarily those coming through the ticketing queue. The administrator's primary role is building and supporting processes to maintain and update team technical documentation. Collaborates with the Site Infrastructure Engineers, Project Management and technology project and supports teams to ensure work aligns with current resource allocations.


Essential Job Functions

Responsibilities include, but are not limited to:

  1. Perform site infrastructure administrative tasks in support of the site requests for technology moves, adds and changes.
  2. Collaborate with more experienced engineers to provide follow-up and engineering assistance on defined problems
  3. Under supervision, assist with basic engineering tasks associated with planning, testing, deployment and support of smaller site infrastructure type projects.
  4. Under supervision perform entry level configuration of infrastructure integration technologies.
  5. Work with higher level site infrastructure engineers and project managers to help communicate resource needs outside of SIS to ensure project priorities are adhered to as needed to meet the overall needs of the organization.
  6. Update and maintain the reporting and dashboard functions associated with the ticketing queue.
  7. Communicate areas where existing policies, procedures, and/or standards are inhibiting delivery of quality technical solutions and recommend changes/alterations.
  8. Provide periodic reports to management.
  9. Work with site engineering team to ensure site inventory data is maintained.