Full Time Experienced Insurance Customer Service Representative
2 weeks ago
Join the Manning Agency, a well-established insurance agency dedicated to providing top-notch customer service in Rochester, New York. At JM Allstate Agency, we prioritize building lasting relationships with our clients and helping them navigate the complexities of insurance. As a Full Time Experienced Insurance Customer Service Representative, you will be an integral part of our team, assisting clients with their insurance inquiries, policy changes, and claims processing.
We value teamwork, professionalism, and a positive attitude in our employees. If you are passionate about delivering exceptional customer service, thrive in a fast-paced environment, and are looking to grow your career in the insurance industry with a company that values its employees, Manning Agency is the perfect place for you
Benefits
Hourly Base Salary + Commission
Paid Time Off (PTO)
Mon-Fri Schedule
Hands on Training
Disability Insurance
Health Insurance
Vision Insurance
Dental Insurance
Career Growth Opportunities
Evenings Off
Responsibilities
Client Support: Provide expert assistance to customers, addressing inquiries and resolving issues promptly and courteously.
Policy Management: Manage customer insurance policies, making updates as needed and ensuring accuracy.
Claims Processing: Assist customers with filing and processing insurance claims, guiding them through the process professionally.
Documentation: Maintain accurate records of customer interactions and transactions for compliance and tracking purposes.
Customer Education: Educate clients on insurance products and services to help them make informed decisions about their coverage.
Requirements
Experience: Minimum of 2 years in a customer service role, preferably within the insurance industry.
Communication Skills: Excellent verbal and written communication skills, with a friendly and professional demeanor.
Detail-Oriented: Strong attention to detail and accuracy in handling customer inquiries and processing transactions.
Problem-Solving Abilities: Proven ability to effectively resolve customer issues and provide solutions in a timely manner.
Computer Proficiency: Comfortable using basic software applications and customer service platforms to manage client interactions and data effectively.
Team Player: Collaborative attitude with a willingness to work closely with colleagues to achieve shared goals and deliver exceptional customer service.
Customer Focus: Demonstrate a genuine interest in meeting customer needs and exceeding their expectations to build lasting customer relationships.
Be capable of handling customer rejection.
Must be able to pass the required NYS background check including financial services background check.
Property & Casualty insurance license is required in order to start - paid training for the class is offered
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