Usher-On Call
4 months ago
About the Role
The Usher reports to the Manager Box Office and is responsible for providing prompt, friendly and efficient service to our guests; including seating guests in the theaters, answering questions and other general inquiries.
Position Responsibilities
- Provide guests with a consistent level of friendly, impressive service that exceeds their expectations.
- Control admission to events by taking tickets and checking proper credentials.
- Greet and direct guests to their seats and be responsive to their needs, questions, comments, and complaints.
- Occasionally assist in other areas such as removing portable chairs after some events, helping with clean up, or office/clerical work.
Essential Functions
- Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment
- Must be able to stand for an entire shift and be able to move throughout the Casino/Hotel areas
- Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours
Requirements
- Experience as an usher or willingness and aptitude to learn the role
- Strong guest service skills; including ability to converse with guests
- Positive, personable, and outwardly friendly
- Strong posture, facial expressions, and eye contact
- Scheduling flexibility; to include nights and weekends
- Ability to effectively communicate in English
Benefits
- Training & Development
- Free Meal while on shift
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