Specialty Clinic Coordinator

The Department of Dental Medicine is seeking a highly motivated individual to work as a Specialty Clinic Coordinator - OR Scheduler. Under general supervision of a Dental Services Dentist, assesses patients at the Novitski Dental Clinic, Residency Clinic, CDS, and other clinics as assigned. Plans and delivers direct dental care and associated services to special needs patients. Utilizes established dental hygiene and procedures. This position is located in Albuquerque, New Mexico

This position is to support the special needs dental clinic.

Minimum $36,067 - Midpoint $45,073*

*Salary is determined based on years of total relevant experience.

*Salary is based on 1.0 FTE (full time equivalent) or 40 hours per week. Less than 40 hours/week will be prorated and adjusted to the appropriate FTE.

Summary:

Responsible for the coordination of authorizations, medical clearances, surgery paperwork, records, provider & patient communication, disciplined schedules, pre-op & post-op appointments, confirmations, billing and collections. Understanding our patient needs with patience and empathy & urgency. Effective in resolving patient issues, concerns, and complaints in a timely manner. Ensure adherence to policies and procedures at all times.

Responsible for the coordination of surgery block time schedules and services required for an organized, interdisciplinary, patient centered team approach to surgery throughput, according to provider preferences. Coordinate tissue, implants, and special equipment needed for surgery. Interface with financial offices to secure patient funding source and ensure prior authorizations are in place. Code procedure and diagnosis for anticipated surgery. Ensure quality, cost effective care for surgical patients, and function as a contact person for the patient, family, healthcare team members and community/state resources. Assist in resolving patient problems, concerns, and complaints. Ensure adherence to policies and procedures. No patient care assignment.

Minimum Job Requirements of a Specialty Clinic Coordinator - OR Scheduler:

High School Diploma or GED with at least 2 years of experience that is directly related to the duties and responsibilities specified. Medical terminology knowledge. Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis. Verification of education and licensure (if applicable) will be required if selected for hire.

*Please attach proof of education as indicated above*

Duties and Responsibilities of a OR Scheduler:

1. Assist surgeons with prioritization and scheduling of surgeries within block time allocation or other system.
2. Maintain surgery schedule within the ambulatory setting, including the release of unscheduled block time.
3. Coordinate, schedule, and process all surgical paperwork, orderables (for prior auth), and notification into electronic systems (blue card); assigns CPT and ICD 9 codes to system.
4. Schedule pre and post-op clinic appointments; coordinate pre-anesthesia clearance including planned pre-op lab tests and diagnostics; ensure paperwork is signed and processed to the appropriate entities; provide copy of surgery packet to patient and other entities of the healthcare team.
5. Monitor receipt of prior authorization for pending surgeries, self-pay down payments, and referral of patients to financial counseling for funding options; obtain copy of insurance card when required.
6. Communicates effectively with all members of the healthcare team and the patient, including release of block time and all changes as appropriate to Admitting, Patient Access, Main/OSIS OR Scheduler, Pre-anesthesia, surgeon, patient, and case managers.
7. Verify accuracy of patient demographics, alternative contact phone number, funding source, and all surgical information/surgical forms, inclusive of surgery date, procedure(s), site and side
8. Identify and enter ICD9 diagnosis and CPT procedure codes for planned procedures or diagnostics.
9. Communicate verify and order special equipment, implantation devices, tissue from tissue for transplants by working with tissue banks, surgeons, OR staff, and the blood bank in preparation for surgery.
10. Coordinate emergent/urgent surgical scheduling through electronic and manual systems to ensure all members of the healthcare team are notified and financial screening occurs; to include entry of stat orderables, faxes, and phone calls, and notification to Bed Control if patient is to be admitted.
11. Serve as the main point of contact for surgical patients, family members, and members of the healthcare team regarding all aspects of surgery scheduling and coordination.
12. Engage in a variety of contacts outside the clinic in order to obtain information on referred patients or patients pending surgery.
13. Deliver quality service and act in a positive way with all customers to complete assigned functions; identify, recommend, and implement opportunities for continuous improvement.
14. Performs miscellaneous job-related duties as assigned.

About Dental:

Three locations offer specific types of dental care.

Camino de Salud Residency Clinic and Faculty Practice

Services are provided by dental school graduates. Experienced dental faculty oversee your care, including care for medically complex patients. Available services include cosmetic, implant and sedation dentistry, as well as oral surgery and teeth whitening.

Camino de Salud Ambulatory Surgical Center

This state-of-the-art surgical center is staffed by an experienced team of dental and nursing professionals. Appointments are by referral only. We treat a wide range of patients, including children and patients with extensive dental needs.

Services Provided

• Complete and partial dentures
• Comprehensive dental exams and cleanings
• Cone beam/3D radiographs
• Cosmetic dentistry including veneers and bleaching services
• Crown and bridge services
• Implant dentistry
• Night guards/athletic mouth guards\
• Oral surgery including tooth extraction
• Periodontal procedures
• Preventative care, such as sealants and fluoride treatment
• Root canals and other endodontic services
• Sedation dentistry
• TMJ/TMD treatment

UNM Dental Hygiene Services at Novitski Hall

Dental hygiene students treat patients under licensed dental faculty supervision.

Services Provided

• Adult Cleanings
• Child Cleanings
• Scaling and Root Planning ("Deep Cleaning")
• X-Rays
• Sealants

Why Join UNM Medical Group, Inc.?:

Since our creation in 2007, our dynamic organization has continued to grow and form strong partnerships within the UNM Health system. We ASPIRE to incorporate the following values into all aspects of our culture and work: we always demonstrate an Attitude of Service with Positivity, Integrity and Respect as we strive for Excellence.

Diversity, Equity and Inclusion Commitment:

We will strive as an institution and as individuals to recognize, cultivate and promote all forms of diversity and to foster health and well-being throughout New Mexico by weaving cultural humility and respect for all people.

Benefits:

UNMMG offers a competitive salary and an attractive benefit package which includes medical, dental, vision, and life insurance as well as tuition reimbursement, paid leave and 403b retirement for benefits eligible employees.

Apply to our Specialty Clinic Coordinator - OR Scheduler opportunity with UNM Medical Group, Inc. and a recruiter will contact you shortly