Parts Counter Professional

1 month ago


Gaithersburg, United States Accel Talent Full time
Job DescriptionJob Description

 

The Parts Department is a vital part of the dealership and the way it builds open, honest, trusting relationships with customers and other departments is essential to the dealership’s success. The Parts Counterperson’s main objective is to service both internal and external customers by phone or in person thorough sales of parts in accordance with identified customer needs and availability of parts to generate sales and profit for the dealership. 

Essential Duties of this key player are as follows:

  • Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner.
  • Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
  • Answers phone calls, providing price quotes and other information.
  • Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
  • Provides a high level of service to internal and external customers.
  • Pulls and fills orders from stock.
  • Notifies Parts Managers of out-of-stock parts or shop materials that need immediate attention.
  • Locates out-of-stock parts from outside sources and submits an emergency order, if necessary.
  • Notifies the service advisor and the customer when special ordered parts have been received.
  • Notifies the body shop when all parts have arrived and when they will be delivered.
  • Pulls orders for delivery to the body shop, making sure all parts are tagged with customer names and the appropriate  work order number.
  • Follows-up on back-ordered parts.
  • Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
  • Replenishes assigned inventory daily.
  • Assists outside sales representatives with their orders.
  • Ensures all internal requests for parts are billed on service repair order.
  • Receives payment from retail customers or obtains credit authorization.
  • Ensures that all charge sales are signed by the customer.
  • Ensures that all customers receive their copy of the invoice.
  • Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
  • Issues and tracks requested shop tools to technicians.
  • Keeps orderly records of all repair orders, invoices, insurance estimates and special-order parts.
  • Sets up orders for daily shipment, delivery or pick-up.
  • Solicits assigned accounts by phone.
  • Keeps front and rear counter areas clean and uncluttered.
  • Cleans computer terminals and printers daily.
  • Participates in all training programs that are made available.
  • Keeps current on new products and product updates.
  • Participates with the parts manager in maintaining a lost sales tracking program.
  • Maintains professional appearance.
  • Strives to achieve sales goals by creating and adjusting sales strategies to accomplish sales targets.
  • Ensures that every customer has been offered additional products and services (Mobile App sign-ups, RepairLink Registration, Parts promotions, Mobile Repair Service Etc.)
  • Other tasks as assigned. 

 

Competencies 

  • Provides superior customer service by responding in a friendly manner to customer requests.
  • Upholds the core values of “First to Serve Others” by never responding with “no” to customer requests, but instead always responding with a can-do attitude and trying to find innovative solutions to meet customer’s needs.
  • Practices active and engaged listening with customers.
  • Works in an open and collaborative manner by sharing information with others to get the job done.
  • Uses time management to prioritize work orders, determine priorities and manage time effectively.
  • Ready and willing to share information, knowledge, and expertise with others to get the job done.
  • Asks for help before becoming overwhelmed. 
  • Maintains strong attention to detail while continuing to focus on incoming customer requests.
  • Strong communicator who meets regularly with Supervisor and customers to clarify expectations and keep everyone informed. 
Please apply today Excellent opportunity

  • Gaithersburg, United States Accel Talent Full time

    Job DescriptionJob Description The Parts Department is a vital part of the dealership and the way it builds open, honest, trusting relationships with customers and other departments is essential to the dealership’s success. The Parts Counterperson’s main objective is to service both internal and external customers by phone or in person thorough sales of...

  • Service Cashier

    4 weeks ago


    Gaithersburg, United States KING BUICK GMC, LLC Full time

    King Buick GMC is seeking customer facing Cashier to work with our team and large customer base. King Buick GMC has been in business since 1926 and we are the #1 Buick GMC dealership in the state of Maryland. One of our biggest assets is our great ownership and family culture. Every employee of King Buick GMC is considered part of our family and we are...


  • Gaithersburg, United States R&C Express Sces. Inc. Full time

    We are looking for a responsible Delivery Driver to distribute products promptly to our customers. You will represent Fedex in a professional manner to increase our profitability and customer satisfaction. **Requirements**: - DOT physical card - Pass background screen - Clean MVR record - Pass drug screen **Responsibilities** - Deliver a wide variety of...


  • Gaithersburg, United States Dr. Thapar MDPA Full time

    Receptionist needed for Medical practice in Gaithersburg, Must be fluent in English and have professional communication skills and some Data entry.' - Making appointments for all staff or for specific employees, such as executives - Processing bills and helping clients or customers if they have any questions about their charges - Organizing files for...


  • Gaithersburg, United States Trinity Health Full time

    Holy Cross Health is seeking a part-time Board Certified Pediatrics physician to join our Holy Cross Health Center team located in Gaithersburg, Maryland.This is a part-time 8-hour per week (one day per week) opportunity at our Gaithersburg Community Health Center. The selected candidate will be responsible for managing the diagnosis and efficient and...


  • Gaithersburg, United States Trinity Health Full time

    Holy Cross Health is seeking a part-time Board Certified Pediatrics physician to join our Holy Cross Health Center team located in Gaithersburg, Maryland.This is a part-time 8-hour per week (one day per week) opportunity at our Gaithersburg Community Health Center. The selected candidate will be responsible for managing the diagnosis and efficient and...


  • Gaithersburg, United States Sheppard Pratt Full time

    **Residential Rehabilitation Program** (RRP) services are designed for individuals with serious mental illness who have difficulty maintaining housing. Our team helps individuals obtain housing, employment, mental health services, and more. What to expect. This is a direct care opportunity to provide support for mental health treatment. You will **provide...

  • Audiology Assistant

    7 days ago


    Gaithersburg, United States Live Better Hearing + Balance Full time

    The Audiology Assistant provides clinical and administrative support to the Audiology team to ensure the delivery of high-quality patient care. - As an Audiology Assistant, you will be an integral part of the patient experience by ensuring that schedules are updated, hearing aid orders are tracked, and patient concerns are addressed in a timely manner. -...


  • Gaithersburg, United States GeneDx Full time

    At GeneDx, we are serious about our science, committed to our results, methodical in our approach, and determined to bring life-altering answers to healthcare providers and patients. When you become a part of our team of committed professionals and difference-makers, you too will impact patients’ lives. GeneDx offers a suite of benefits to employees,...

  • Junior Accountant

    4 weeks ago


    Gaithersburg, United States latitude Full time

    Junior Accountant Main Points Bachelor Degree in Accounting required Hybrid position: on site Mon., Wed, Fri. 3+ years of accounting experience We are looking for an ambitious Junior Accountant to provide support to the financial department by managing daily accounting tasks. You will be part of a team of professionals working to maintain order and...

  • Junior Accountant

    4 weeks ago


    Gaithersburg, United States Latitude, Inc. Full time

    Job DescriptionJob DescriptionJunior Accountant Main PointsBachelor Degree in Accounting requiredHybrid position: on site Mon., Wed, Fri.3+ years of accounting experience We are looking for an ambitious Junior Accountant to provide support to the financial department by managing daily accounting tasks. You will be part of a team of professionals working...


  • Gaithersburg, United States XcelHR Full time

    Job DescriptionJob DescriptionReady for a rewarding future? Join us for uncapped residual commissions, incredible support, and flexibility. We offer industry-leading training and cutting-edge technology. Experience a fast-paced, inclusive environment that fosters collaboration and belonging.In this role, you'll target clients with 1-1000 employees...

  • Education Advisor

    4 weeks ago


    Gaithersburg, United States Master Prep Academy Full time

    We are looking to hire a bilingual Educational Advisor to be a part of our College Counseling team. Your role is to guide our students through their academic journey by providing advice, scheduling counseling meetings with our college counselors, maintain students’ records, and monitor their College Application process. Additionally, there will be a sales...


  • Gaithersburg, United States Montgomery County Public Schools Full time

    **Cafeteria Permanent Substitute (Floating Worker/Manager, Permanent w/Benefits: 6hrs/10mo); MCPS Test (Food Services Satellite Manager), Ad Closes 4/30/24** **MCPS Official Job Description** **SUMMARY DESCRIPTION**: Under direction and general supervision, employees in this classification may serve as the acting manager in elementary and secondary schools....


  • Gaithersburg, United States Sheppard Pratt Full time

    Psychiatric Rehabilitation Program (PRP) services consist of day programs and supportive living programs. Clients in our day programs have access to group activities, individual support, and mental health services. Clients in the supportive living program receive support in maintaining independent living and have access to the day program. What to expect....


  • Gaithersburg, United States Benaiah Consulting Group. LLC Full time

    Job Description Job Description Gaithersburg, MD Location Flexible Work Arrangement Firm Focused On Creating Amazing Work-Life Balance Base Comp $85K to $140K DOE + Excellent Bonus 100% Employer Paid Benefits for Employee 50% Dependent Coverage Paid for Employee's Family Exciting Opportunity: Tax Senior at a Revolutionary CPA Firm! Join a Firm That Breaks...

  • Geotech Engineer

    32 minutes ago


    Gaithersburg, United States Merit 321 Full time

    Title: Geotech Engineer Location: Gaithersburg, MD Clearance: N/A Summary Our client is currently seeking applicants interested in an entry level Geotechnical Engineer at our Gaithersburg office. The engineer will be part of the team under the direct responsible charge of a Licensed Engineer. Work may be part of a team or solo. Work opportunities will...

  • Carpenter

    4 weeks ago


    Gaithersburg, United States Matos Builders LLC Full time

    Job DescriptionJob DescriptionSalary: Matos Builders is highering commercial carpenters for a federal project in Gaithersburg, MD.  It is a secure facility and the applicant must be able to pass a background check. Applicants must possess:OSHA 30 certification (OSHA 10 will be considered)Reliable transportation to and from the jobsiteDoor hardware...


  • Gaithersburg, United States Real Estate SignTraker Full time

    Real Estate Sign Installer Real Estate SignTrakerGaithersburg, MD 20879 Real Estate Sign Installer Install and remove real estate sign posts for residential or commercial properties and track sign inventory within compliance of corporate policies and procedures. DIMENSIONS: Sign post installation Hanging sign panel Panel inventory Post...


  • Gaithersburg, United States LensCrafters Full time

    **Requisition ID**:846058 **Store #**: 000326 LensCrafters **Position**:Part-Time **Total Rewards**:Benefits/Incentive Information** At LensCrafters, we're passionate about bringing people better sight. And it takes thousands of people from all backgrounds to do this. By joining our team, you'll learn about the optical industry while developing the...