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IT Systems Administrator

2 months ago

Iselin, United States World Insurance Associates, LLC. Full time
Job DescriptionJob Description

Summary
World Insurance Associates is a unique insurance organization offering top products and services from major providers, combined with attentive service from local agents.
Founded in 2011, World is one of the fastest-growing insurance brokers in the U.S. with over 2,200 employees in over 260 offices across North America.  We specialize in personal and commercial insurance lines, surety and bonding, employee benefits, financial and retirement services, and human capital management solutions.
Our rapid growth and market leading presence has created opportunities throughout the state and we offer top talent the choice to work from one of our multiple offices throughout the region.

Position Overview 
The IT Systems Administrator will support the IT on-prem and cloud infrastructure, O365 environment, security, and configuration functions in the organization. Participate in the design, planning, implementation, and production support of all short and long-term strategies related to IT Infrastructure. Ensures alignment of technology and configuration services to the business goals. Must possess a high level of skills in design, development, analysis, and technical expertise.

Responsibilities:

  • Support O365 environment, Exchange, Endpoint Management, Intune, Patching, SFTP, Vulnerability, Network, and Zoom telephony standards and practices.
  • Tier 3 support for company-wide infrastructure systems and services. Including but not limited to Windows Servers, WAF Analytics tools, Azure AD/Entra ID, CrowdStrike, Palo Alto FWs, and Zoom telephony solutions.
  • Perform production systems including backups, performance tuning, fault resolution, capacity planning and root-cause analysis across multiple sites, platforms & operating systems.
  • Participate in after-hours maintenance activities.
  • Provision and maintain Azure cloud servers, Virtual Machines, and SQL Databases.
  • Conducts routine database server audits to monitor compliance.
  • Troubleshoots VM and server service incidents or outages.
  • Perform Outlook email discovery searches and O365 user account activity reports.
  • Travel required for site assessments, remote site support, acquisitions and closures.

Experience:
  • 5+ years of experience supporting large cloud, SaaS, and/or on-premise infrastructures required.
  • 3+ years of experience as an infrastructure engineer required.
  • 3+ years of experience with Azure or Azure Solutions required.
  • 3+ years of experience with 0365, Defender, and Intune management and support required.
  • 3+ Years of experience supporting infrastructure operations (i.e. Onboarding, offboarding, patching, network resilience).
  • Demonstrated ability to take ownership and manage technical projects, including identification of project scope, requirements, deliverables, and coordination of project design and implementation activities.

Knowledge / Competencies:
  • Demonstrated strong interpersonal skills, leading and participating in a team environment.
  • Strong technical documentation skills.

Personal Attributes:
  • Ability to work in a fast-paced environment concurrently on multiple projects with varying deadlines.
  • Energetic, enthusiastic, detailed orientated and organized.
  • Comfortable/encouraging in constructive debate and discussion.
  • Commitment to excellence – quality, detail and deadline driven.
  • Ability to work independently without frequent direction.
  • An entrepreneurial mindset and take ownership attitude.

Education:
  • Bachelor's degree in Computer Science, Management Information Systems, or similar technical field preferred

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