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Runner for Property Management/Asset Management Support
2 months ago
The primary job responsibilities of the Runner for Property Management /Asset Management Support position are noted as follows. Note: Other duties and responsibilities may be added or assigned to the position as needed.
- Fire Life Safety Inspections; fire sprinkler, fire alarm, fire extinguisher. Meet vendor onsite to provide and arrange advance access, update fire life safety worksheet
- Support property managers with scheduling of vendors and meeting vendors onsite, provide and arrange advance access, update inspection reports to appropriate spreadsheets if necessary (i.e., backflow, elevator, locksmith, utilities, etc.)
- Provide access to units for prospects, SMUD rooms for tenants, and assist property managers with projects, property visits (drop/check keys), etc. as needed
- Perform Tenant move-ins and move-outs, and completion of move-out documentation
- Submit 311 reports
- Service request submittals and/or follow-up on existing service requests
- Follow up on certificates of insurance to ensure ongoing compliance and maintain online files; upload to AppFolio and tenant folder
- Manage, organize, and maintain documents in paper and electronic filing systems
- Research and compile information for the SVP of Leasing and Asset Services
- Provide phone and email support for tenant/property issues and questions
- Provide support for maintenance of tenant key box and key code information
- Support tenant and vendor contact database, update new and additional contact info
- Draft proposals, letters, vendor contracts, lease documents and other property management correspondence
- Create and maintain tenant lease files (hard & electronic) in accordance with document archiving standards
- Field incoming inquiries from prospective tenants by phone, email, Appfolio Guestcards, and LoopNet; schedule tours and pass on to property managers for follow-up
- Manage tenant and vendor insurance certificate compliance, actively obtain current certificates, follow up to ensure ongoing compliance and maintain files
- Conduct inspections of properties by driving around and walking in and/or around each property; ensure presentability, safety of property, and Tenant compliance; document findings to present to property manager
Supervisory Responsibilities: This position has no direct supervisory responsibilities.
Competency: To perform the job successfully, an individual should demonstrate the following competencies:
Customer Service: Ability to respond to requests for service and assistance. Ability to manage customer service situations and respond promptly to customer needs. Ability to build relationships, solicit customer feedback to improve service, meet commitments, and elevate customer requests, complaints, and concerns as necessary.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and have strong organizational skills. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Additionally, the ability to maintain confidentiality, and treat all individuals with respect.
Education and/or Experience: Entry Level position, some college is helpful.
Language Skills: Ability to use professional business language, speak clearly and persuasively, listen, and obtain clarification. Ability to respond well to questions and participate in meetings. Strong ability to respond to phone calls and to return communications promptly.
Mathematical Skills: Ability to apply concepts such as fractions, percentages, rations, and proportions to practical situations.
Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills: MS Office and Adobe PDF.
Certificates, Licenses, Registrations: Current valid Driver’s License required. Must have a reliable vehicle to run errands to multiple locations. Must provide copy of insurance and have clean Motor Vehicle Report.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently required to talk or hear. The employee is occasionally required to stand and walk. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision and ability to adjust focus. Up to 90% sitting.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The noise level in the work environment is usually moderate.
