Scheduling Coordinator 1

3 weeks ago

Seattle, United States Emperion Full time
Job DescriptionJob Description

Location

This is an in-office position, located in downtown Seattle on 5th Avenue, minutes from a light rail station and bus stops.

Job Purpose

The Scheduling Coordinator -1 is responsible for providing quality customer service on a timely basis and interacting with clients to ensure services are accurately scheduled. Responsible for communication and documentation between a wide customer base to include but not limited to, Insurance Carriers, Provider Offices, Attorney Offices and Injured Workers (Claimant).

Duties and responsibilities

  • Delivers quality Customer Service from initial request for service until completion of end product
  • Adheres to client protocols and jurisdictional regulations including appropriate documentation of same
  • Ensures all referrals have been entered and cases created accurately
  • Schedules exams with physician offices and enters date and times through office operating system
  • Communicates with clients, physicians and claimants/attorney regarding appointment scheduling, appointment changes, no shows and cancellations.
  • Prepares and sends exam notification letters, cancellation letters, no show letters daily
  • When required, responsible for initiating and follow up of prompt pre-payment to providers
  • Coordinates ancillary services such as transportation/translation as requested, following customer protocol
  • Performs appointment reminder calls and appointment follow up calls as necessary
  • Contacts appropriate agencies or persons for the purpose of verifying information
  • Handles incoming and outgoing calls effectively and efficiently meeting client standards/protocols
  • Ability to efficiently and accurately manage high volume of emails in a timely manner
  • Communicates immediately with Supervisor with regard to any client concerns
  • Operates company software and equipment
  • Enters data by inputting alphabetic and numeric information into system via keyboard
  • Demonstrates strong organizational skills with the ability to multi-task without compromising extreme attention to detail
  • Communicates using correct English, spelling, grammar, and punctuation
  • Ability to understand and follow oral and written instructions while adhering to prescribed departmental routines
  • Proficiency with imaging/scanning documents
  • Maintains confidentiality and discretion as a general rule
  • Works effectively as a team contributor on all assignments
  • Interacts professionally with other employees as well as clients
  • Has a clear and concise understanding, and adheres to, guidelines as they relate to HIPAA, Conflict of Interest, and Ethics
  • Understands current URAC standards as appropriate to job functions

Qualifications

  • HS Diploma or equivalent
  • Proficient with MS Office Suite
  • Excellent communication skills-verbal and written
  • Ability to organize and prioritize work effectively
  • Ability to accept and apply constructive feedback

Physical requirements

  • Ability to remain in a stationary position for long periods of time
  • Ability to speak and hear
  • Manual dexterity sufficient to operate a computer keyboard and calculator
  • The employee may be required to walk
  • The ability to see details at close range (within a few feet of the observer)

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