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Assistant Tenant Relations Manager

2 months ago

Palatine, United States Wings Program Inc Full time
Job DescriptionJob DescriptionDescription:

To assist the Tenant Relations Manager by working with WINGS residential clients and WINGS staff to ensure that clients have a successful stay with WINGS, that properties are maintained to WINGS standards, and that compliance with laws, regulations and funding requirements is fulfilled.

Key Responsibilities:

· Serve as the primary contact for WINGS IDHS Scattered Site Housing Programs which includes managing move-ins, move-outs and renewals; preparation of related documentation; fee/rent calculation and collection; periodic inspections; rule enforcement; liaison between WINGS and third-party landlords and other related activities. Work with program housing team towards client success assisting in determining continued residency or termination and completion of related processes.

· Work with Facilities Team to establish and enforce WINGS housing policies and to keep them informed of repairs and other needs of the scattered site locations.

· Locate landlords for WINGS leases and provide landlord referrals to clients and report them to Tenant Relations Manager for partnership agreements.

· Maintain variable hours to be able to meet the needs of the clients which may include evenings and weekends along with rotating on-call twice a month with Tenant Relations Manager.

· Participate in coordinating WINGS Clean-a-thon.

· Attend trainings and team meetings as required.

· Conduct monthly inspections for IDHS Scattered Site Housing.

· Report needed repairs and respond to on-site maintenance appointments.

· Perform duties typically performed by the manager in their absence.

Requirements:

· Minimum of 1 year of property or residential management experience.

· High School degree or equivalent required.

· Certification in resident management preferred.

· Bilingual (Spanish) preferred, but not required.

· Commitment to diversity, equity, and inclusion.

· Strong computer skills especially Microsoft Office applications.

· Must be able to effectively manage multiple priorities and tasks which constantly change.

· Must be able to work effectively and independently in a fast-paced environment while maintaining a high level of professionalism, quality, and attention to detail while delivering exceptional customer service.

· Must have excellent interpersonal, organizational, and verbal and written communication skills.

· Must have own reliable transportation, valid driver’s license, good driving record, automobile insurance.

· Strong team player able to successfully interface with varied personalities and temperaments.

· Ability to handle physical requirements to accomplish daily responsibilities, including but not limited to lifting up to 35 pounds using both hands/arms on a regular basis, and climbing stairs.