Intake Specialist, Bilingual Spanish

3 weeks ago

Newark, United States Programs For Parents Inc Full time
Job DescriptionJob Description

Company Overview:

If you are looking to join a social services organization where you can impact the lives of children, then this position may be the right fit for you. Programs for Parents is a non-profit organization that works to ensure children get the best possible start in life. We do this by supporting children, families, and childcare providers in Essex County through advocacy and action, providing education and referrals, sharing best practices, and helping families access available financial resources.

Essential Duties and Responsibilities:

The Child Care Resource and Referral Department provides families with access to a broad selection of childcare referrals and community resources; conducts parent engagement events, community events, and parent workshops; and provides customer service to families and childcare providers seeking information regarding program eligibility and subsidy payments. As the Bilingual Spanish/Intake Specialist, you will provide superior customer service to families and child care providers seeking information regarding program eligibility, payment, and child care options in accordance with standard procedures outlined in the Subsidy Operations Manual. Specific duties include:

  • Communicating with families and providers in person, by phone, and through written correspondence in English and Spanish.
  • Reviewing applications and calculating household income to determine program eligibility with a minimum 90% accuracy rate.
  • Operating various computer systems to conduct searches for initial applications, redetermination, and/or updating information.
  • Providing an overview of program requirements and procedures to families and childcare providers; how to choose quality care.
  • Informing program participants of childcare options
  • Explaining program requirements and procedures to families and childcare providers.
  • Providing community referrals as needed.
  • Linking participants to childcare resources and referrals as needed.
  • Assisting childcare providers with payment and eligibility inquiries.
  • Entering data into internal and external databases.
  • Maintain a clean reception area.
  • Participating in staff meetings and training workshops.
  • Maintaining, securing, and safeguarding confidential information
  • Providing other related duties as requested, assigned, or directed.

Knowledge and Skills:

  • Knowledge of program eligibility for all subsidy programs
  • Knowledge of internal and external databases and system
  • Strong verbal and written communication skills
  • Ability to communicate effectively with diverse populations
  • Strong critical thinking, analytical and problem-solving skills
  • Strong attention to detail
  • Strong organizational skills
  • Ability to multi-task in a fast-paced environment
  • Ability to perform intermediate-level math
  • Ability to enter data with a high degree of speed and accuracy
  • Ability to meet productivity standards within established timelines
  • Knowledge of Microsoft Office

Education and Experience:

  • High school diploma required; associates degree preferred
  • Experience in human services or child development industry (preferred)
  • Bilingual, Spanish Required


Mondays - Fridays, 8:30am - 4:30pm
35 hours/week

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