Product Support Specialist

2 weeks ago

Newark, United States Computer Aid, Inc.(CAI) Full time

**What You’ll Do**
- Learn, understand, and follow Federal and State laws, Federal and State Medicaid laws, rules, regulations, standards, and State Policies related to programs of public assistance
- Follow all CAI and State Security requirements
- Access available computer inquiry systems to obtain necessary verifications
- Onboard new clients with an “intake” questionnaire to assess an applicant’s eligibility for Medicaid benefits
- Analyze the applicant’s financial data, and input calculations into eligibility system
- Conduct client interviews to obtain and exchange general and sensitive information for the purpose of determining eligibility
- Document all case management details using eligibility system
- Attend one on ones and staff meetings to stay informed about processes and procedures
- Perform added case management responsibilities as needed

**What You'll Need**

Required:

- High school diploma or equivalent
- One year data entry experience
- One year customer service experience
- Strong proficiency with Microsoft Office Suite
- Outstanding organization skills with strong attention to detail
- Ability to analyze financial calculations
- Ability to problem solve
- Strong written and verbal communication skills
- Fluent in English
- Responsible and independent individual that wants to make a difference in the community, working in a team-oriented environment
- Transportation to/from office, dependable and on-time
- Be available to work a minimum of a Saturday a month, if necessary

Preferred:

- Knowledge of Medicaid or Public Programs of Assistance eligibility
- Strong written and Bilingual communication skills

**Physical Demands**
- Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
- Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
- Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Pay: $17.00 - $19.00 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Vision insurance

Shift:

- 8 hour shift

Work setting:

- In-person

**Education**:

- High school or equivalent (preferred)

**Experience**:

- Data entry: 1 year (required)

Ability to Commute:

- Newark, DE 19713 (required)

Work Location: In person

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