Inbound Maritime Documentation Coordinator

3 weeks ago

Dallas, United States HMM America Shipping Agency, Inc. Full time
Job DescriptionJob Description

About HMM America Shipping Agency:

HMM is a leading global shipping company operating over 130 state-of-the-art vessels encompassing more than 50 sea routes to over 100 ports of call. HMM strategically collaborates with customers to develop customized supply chain solutions for dry, refrigerated and other specialized cargo.

HMM is currently ranked Top 8 global ocean carriers in terms of service network and market capacity. HMM has formed a global business network of vessels, terminals, railroads, trucks and offices around the world. HMM is highly regarded as one of the world's top integrated-logistics companies with a commitment to operational excellence by our team of industry professionals and state of the art technology.

GENERAL POSITION OVERVIEW

Responsible for the re-manifest and submission of US inbound vessel services. Also responsible for all diversions and changes of container movements.

ESSENTIAL JOB FUNCTIONS/DUTIES

  • Reply to all incoming emails. Either resolving the customer request or placing in contact with the correct PIC.
  • Coordinate with LGL Truck & Rail for containers pending diversion.
  • Coordinate with Customer and Local Equipment for OCP approval.
  • Monitor and answer incoming Live Chats.
  • Complete or Reject diversion requests based on operational feasibility.
  • Respond to all general inquiries regarding arrival notice, manifest issues, Inbound status, 310EDI, vessel arrival transmission, EDA.
  • Monitor specific disposition codes and resolve (errors, rejections, 6H, 2Z, 1O, 1N).
  • Retransmit all BLs with C/A prior to vessel arrival.
  • Work with Origin to update all BLs in case of POD terminal changes.
  • Send arrival notices.
  • Maintain Customer contact data base.
  • Resolve any manifest rejections.
  • Ensure GDC completion of asked functions.
  • Performs other duties as assigned.


QUALIFICATIONS

ESSENTIAL SKILLS, KNOWLEDGE, AND ABILITIES

  • General understanding of the transportation shipping industry.
  • Work effectively under limited supervision and prioritize workload.
  • Have exceptional computer skills and knowledge of MS Office programs such as Outlook, Word and Excel.
  • Able to multitask and handle information accurately and professionally.
  • Excellent phone/email etiquette.
  • Excellent verbal and written communication skills.

EDUCATION AND EXPERIENCE

  • High School diploma or GED required; college degree preferred but not required.
  • Prior clerical and customer service experience required.

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