Technology Support Specialist II
2 months ago
Hansen Talent Group is hiring a Technology Support Specialist II to work with a large enterprise in Columbia, SC. This is for an Afterhours position working nights and/or weekends.
What you'll do:
- Answer inbound phone calls; Assisting with basic troubleshooting (unlocks, resets, clearing cache/cookies, etc.).
- Actively resolve routine to moderately complex technical needs of customers by managing problems and suggesting solutions.
- Research, resolve and respond to requests received from customers.
- Ensure documentation and processes are current as business and technology changes evolve.
- May have an in-depth knowledge or experience in specific areas.
Requirements and Qualifications:
- Strong customer service skills.
- Good problem solving skills.
- Able to provide technical advice, guidance, and informal training to customers using hardware and software programs.
- Understands basic technical problems and solutions in relation to the business environment.
- Understands the industry's business systems and processes.
- Proficient computer skills; able to maneuver through commonly used applications and systems used in the industry.
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