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Desktop Support Engineer
2 months ago
- Technical Support: Provide first-level support for desktop and laptop issues, including hardware failures, software malfunctions, and connectivity problems.
- Incident Management: Respond to service requests and incidents logged by users, ensuring timely resolution or escalation to higher-level support.
- Hardware Setup: Assist in the installation, configuration, and maintenance of desktop computers, peripherals, and software.
- User Assistance: Guide users through troubleshooting steps and educate them on basic technical procedures to avoid recurring issues.
- Documentation: Maintain accurate records of support activities, including ticketing systems, knowledge base updates, and hardware inventory.
- Collaboration: Work closely with other IT team members to ensure a cohesive approach to problem-solving and user satisfaction.
