Desktop Support L3

3 weeks ago


Los Angeles, United States Robert Half Full time
Job DescriptionJob DescriptionWe are offering a contract to hire employment opportunity for a Desktop Support L3 in Woodland Hills, California. The role is within the tech industry where you will be responsible for troubleshooting, working on infrastructure projects, and understanding virtual environments.

Responsibilities

• Troubleshoot and resolve complex technical issues related to desktops and IT infrastructure
• Participate in IT infrastructure projects, demonstrating a background in infrastructure
• Maintain and manage virtual desktop infrastructure
• Utilize Microsoft and Active Directory in managing user access and system configurations
• Work with Cisco and Citrix technologies as part of daily operations
• Maintain and troubleshoot hardware including Apple Devices, Mac Computers, and other related computer hardware
• Develop and manage deployments and configuration management processes
• Handle Android Development projects as needed
• Showcase strong written and verbal communication skills while interacting with clients and team members
• Apply IT project management skills in managing and delivering projects on time
• Contribute to the core infrastructure of the organization through strategic planning and execution.• Must have a minimum of 5 years of experience in a desktop support role or similar IT support role
• Proficiency in Android development is essential
• Strong knowledge of Cisco technologies is required
• Experience with Citrix technologies is highly desirable
• Ability to troubleshoot and resolve issues with Mac computers
• Proficient in Microsoft applications and platforms
• Knowledge of Active Directory is critical
• Experience with Apple devices and related hardware is necessary
• Must be able to handle computer hardware issues
• Experience in configuration management is crucial
• Demonstrable experience in deployments and core infrastructure
• Excellent communication skills, both written and verbal, are required
• Project management experience, especially in IT projects, is a must
• Knowledge of virtual desktop and virtual desktop infrastructure is necessary.

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