Product Support Analyst

4 weeks ago

Austin, United States LanceSoft Full time

Evaluate failures, bugs, systemic problems, and hardware and report on necessary steps. Consider site-specific information like hardware, operating system, and user requirements to appropriately resolve problems. Install applications, hardware, parts, and/or equipment. Product Support Analyst common tasks include: troubleshoot, diagnose and repair product and service concerns; contribute to and use knowledge base; communicate ongoing problems and fixes internally and with customers; report on product and service problems; and guide customers on product features, product selection and configuration and implementation.

Level Description

4-7 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals. A certain degree of creativity and latitude is required. Works under limited supervision with considerable latitude for the use of initiative and independent judgment.
• Take calls (incidents and requests for information) from external users (mostly medical providers) of the Texas Unified Licensure Information Portal (TULIP) system and document in HHSC's BMC Helix system.
• Resolve incidents according to documented processes and procedures if possible. Otherwise, route to appropriate program and/or IT support organizations. Document actions taken.
• Propose updates to process and procedures documentation to ensure future calls can be handled more efficiently.
• Monitor open tickets and escalate as necessary to ensure resolution Years Required/Preferred Experience 4 Required Experience with help desk / service desk services. 4 Required Experience with help desk software (e.g. ticketing systems, knowledge bases). 4 Required (at least 3) Ability to troubleshoot technical issues in a complex system environment. (e.g. password resets, network connectivity, etc.) 4 Required (at least 2) High-level knowledge of information technology systems and best practices. 4 Required (at least 2) Experience with Microsoft O365 applications (Word, Excel, PowerPoint, Teams, Visio) 4 Required (at least 2) Experience working with SharePoint Lists. 4 Required (at least 2) Strong customer service orientation, with patience and empathy for frustrated or confused users. 4 Required (at least 2) Experience with call handling. 2 Preferred Experience with Remedy / BMC Helix.

  • OIM Support Analyst

    2 weeks ago

    Austin, United States ApTask Full time

    Position Title: OIM Support AnalystJob Location: Austin, TX or Phoenix, AZ (Onsite)Job Type: FTE JOB DESCRIPTION:We are looking for an OIM Support engineer, who would be helping our production support team with Client interaction, Providing Technical Solutions, Task management, Technical support to team, implement Upgrade /enhancements, perform root cause...

  • Business Analyst/Product Owner

    1 week ago

    Austin, United States Vector Consulting, Inc Full time

    Our government client is seeking an experienced Business Analyst/Product Owner on a remote 6+ months renewable contract opportunity in Austin, TX.*Remote - candidates must currently reside within the State of Texas.Job Description / Minimum RequirementsReviews, analyzes, and evaluates business systems and user needs. Formulates systems to parallel overall...

  • Help Desk Support Analyst

    7 days ago

    Austin, United States Genius Road, LLC Full time

    Helpdesk Support Analyst Contract Length: 12-18 months Location: Austin, TX (Remote - must be local to the Austin area) Our client is looking for a dynamic, energetic Helpdesk Support Analyst who welcomes all tasks with a smile and a positive attitude! The ideal consultant will enjoy the challenge of working on multiple projects with limited...

  • Customer Support Analyst

    7 days ago

    Austin, United States Iodine Software Full time

    Customer Support Analyst Iodine Software equips medical care teams with the most innovative tools to solve some of their toughest problems in clinical documentation. By leveraging new technologies like Natural Language Processing, Machine Learning, and Artificial Intelligence, our platform drives significant improvements in how hospitals document patient...

  • Customer Support Analyst

    7 days ago

    Austin, Texas, United States Iodine Software Full time

    Customer Support Analyst Iodine Software equips medical care teams with the most innovative tools to solve some of their toughest problems in clinical documentation. By leveraging new technologies like Natural Language Processing, Machine Learning, and Artificial Intelligence, our platform drives significant improvements in how hospitals document patient...

  • DB Developer/Application Support Analyst

    2 months ago

    Austin, United States Texas Department of Aging & Disability Services Full time

    Job Description: *** This position can telework % from anywhere in Texas consistent with HHS telework policies. Candidates local to Austin preferred.*** The Systems Analyst reports to Application Manager within Health and Specialty Care Systems (HSCS) unit of Information Technology (IT) department for Health and Human Service Commissions (HHSC). This...

  • SAP Archiving Support Analyst

    2 weeks ago

    Austin, United States K Anand Corporation Full time

    Role- SAP Archiving Support AnalystLocation- Austin, TX-Onsite Day 1Duration : 12+ Months Job Description: SAP Archiving Support Analyst (onsite) to work as a member of the SAP Global IT Organization, to develop, support and implement SAP Archiving solutions. The SAP Archiving Support Analyst will play a critical role in the implementation and execution of...

  • Customer Support Analyst

    1 week ago

    Austin, Texas, United States ESO Full time

    How You'll Support Our Mission We are seeking a motivated and detail-oriented Technical Support Analyst I to join our dedicated support team. The ideal candidate will possess a solid foundation in technical troubleshooting, exceptional communication skills, and a passion for assisting customers with their technical challenges. As a Technical Support Analyst...

  • Operations Support Analyst

    4 weeks ago

    Austin, Texas, United States Everly Health Full time

    The Operations Support Analyst role will support strategic and data-driven initiatives within the Operations organization at Everly Health. This employee will have experience in networking, relationship building, process improvement, and exhibit high levels of professional communication. In addition they will be responsible for collecting, organizing, and...

  • EHR Support Analyst II

    1 week ago

    Austin, Texas, United States HCA Healthcare Full time

    Description IntroductionDo you have the career opportunities as an EHR Support Analyst II you want with your current employer? We have an exciting opportunity for you to join HCA Healthcare which is part of the nations leading provider of healthcare services, HCA Healthcare.BenefitsHCA Healthcare, offers a total rewards package that supports the health,...

  • Role : OIM Support Analyst - Remote Position

    7 days ago

    Austin, United States smart folks inc Full time

    Job DescriptionJob DescriptionRole : OIM Support AnalystLocation : Austin ,Phoenix or Remote Full time Position . JD:We are looking for an OIM Support engineer, who would be helping our production support team with Client interaction, Providing Technical Solutions, Task management, Technical support to team, implement Upgrade /enhancements, perform root...

  • Role : OIM Support Analyst - Remote Position

    2 weeks ago

    Austin, United States smart folks inc Full time

    Job DescriptionJob DescriptionRole : OIM Support AnalystLocation : Austin ,Phoenix or Remote Full time Position . JD:We are looking for an OIM Support engineer, who would be helping our production support team with Client interaction, Providing Technical Solutions, Task management, Technical support to team, implement Upgrade /enhancements, perform root...

  • Microsoft Dynamics Tier 1 Support Analyst

    7 days ago

    Austin, United States Visa Full time

    Job DescriptionJob DescriptionCompany DescriptionVisa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative,...

  • Product Growth Marketing Manager

    2 weeks ago

    austin, United States Eurofins USA Consumer Product Testing Full time

    Job Description Reporting to the VP of Global Marketing CPT, located in Singapore, the Product & Growth Marketing Specialist/Manager will be responsible for developing and executing comprehensive marketing strategies, drive brand awareness, loyalty and contribute to overall business growth. This role requires a creative and analytical mindset, strong...

  • Product Growth Marketing Manager

    2 weeks ago

    austin, United States Eurofins USA Consumer Product Testing Full time

    Job Description Reporting to the VP of Global Marketing CPT, located in Singapore, the Product & Growth Marketing Specialist/Manager will be responsible for developing and executing comprehensive marketing strategies, drive brand awareness, loyalty and contribute to overall business growth. This role requires a creative and analytical mindset, strong...

  • Product Growth Marketing Manager

    2 weeks ago

    Austin, Texas, United States Eurofins USA Consumer Product Testing Full time

    Job DescriptionReporting to the VP of Global Marketing CPT, located in Singapore, the Product & Growth Marketing Specialist/Manager will be responsible for developing and executing comprehensive marketing strategies, drive brand awareness, loyalty and contribute to overall business growth. This role requires a creative and analytical mindset, strong...

  • Product Growth Marketing Manager

    2 weeks ago

    Austin, Texas, United States Eurofins USA Consumer Product Testing Full time

    Job DescriptionReporting to the VP of Global Marketing CPT, located in Singapore, the Product & Growth Marketing Specialist/Manager will be responsible for developing and executing comprehensive marketing strategies, drive brand awareness, loyalty and contribute to overall business growth. This role requires a creative and analytical mindset, strong...

  • Product Growth Marketing Manager

    2 weeks ago

    Austin, United States Eurofins USA Consumer Product Testing Full time

    Job Description Reporting to the VP of Global Marketing CPT, located in Singapore, the Product & Growth Marketing Specialist/Manager will be responsible for developing and executing comprehensive marketing strategies, drive brand awareness, loyalty and contribute to overall business growth. This role requires a creative and analytical mindset, strong...

  • Technical Support Analyst

    1 month ago

    Austin, United States GCS Technologies Full time

    Job DescriptionJob DescriptionJob SummaryTechnical Support Analysts at GCS are expected to have and maintain a high level of technical competence over a very large range of products. They will be expected to learn new products and technologies quickly and constantly. In addition, they are expected to have top notch communication skills. This is not your...

  • Product Support Specialist

    1 week ago

    Austin, United States SourceDay Full time

    **Product Support Specialist** * Austin, TX * Full Time * SUPPORT * Mid Level **Job Description** SourceDay is the first and leading cloud-based software solution that automates the procurement and purchase order management process for manufacturing and distribution companies to manage their direct spend. Hundreds of manufacturers use SourceDay to manage...