Technical Support Analyst

4 weeks ago

Austin Texas, United States GCS Technologies Full time


Job Summary

Technical Support Analysts at GCS are expected to have and maintain a high level of technical competence over a very large range of products. They will be expected to learn new products and technologies quickly and constantly. In addition, they are expected to have top notch communication skills. This is not your typical corporate help desk. We support hundreds of organizations and thousands of end users in a extremely variable environments.

Essential Duties and Responsibilities

Microsoft Azure and Office 365 Administration

Provide remote technical support to customers calling for various technical issues.

Provide on-site technical support to customers as needed.

Must have flexible after-hours availability for implementation and deployment tasks.

Track time and provide troubleshooting notes as you work.

Requirements

Desired Technical Knowledge

Technicians are expected to have intermediate knowledge of the following technologies, along with the ability to quickly advance that knowledge.

Windows Server and Desktop OS (all versions)

Familiarity with public cloud technologies (Microsoft Azure and 365 is a must)

Familiarity with MacOS and Linux operating systems.

Common Desktop Applications (Office, etc.)

Common Networking/Internet Services (DHCP, DNS, Domain Registration, etc.)

Experience managing server Backup applications (Datto, Veeam, Appassure/Rapid Recovery )

Virtualization Technologies (VMware vSphere and Hyper-V)

Familiarity with VOIP solutions, such as Ring Central

Other desirable skills

Basic Scripting knowledge (PowerShell, Bash, Python)

Standard Networking (Routing, Switching, Firewalls. Specifically Meraki, Sonicwall, Cisco, and Dell)

Familiarity administering Remote Desktop Services

Additional Requirements

Participate in after hours support rotation.

Must pass background screening.

Must be able to lift 20 lbs.

Ability to work in a team and communicate effectively.

Responsible for entering billable time and notes into ticketing system in real time.

Certifications: Preference is given to well certified individuals.

Experience: 2+ years experience in a help desk or network support position.

Education: Degrees are valued but not required. We prefer experience and certifications.

Benefits

75% to 100% work-from-home options if based in Austin, TX

Flexible Paid Time Off

Medical/Dental/Vision Insurance available

Life and AD&D Insurance

Disability Insurance

GCS is an equal opportunity employer. GCS is a certified small business.

  • Senior Technical Support Analyst

    4 weeks ago

    Austin, Texas, United States GCS Technologies Full time

    Job Summary Senior Technical Support Analysts at GCS are expected to have and maintain a high level of technical competence over a very large range of products. They will be expected to learn new products and technologies quickly and constantly. In addition, they are expected to have top notch communication skills. This is not your typical corporate help...

  • Technical Analyst

    6 days ago

    Austin, United States Oracle Full time

    Job Duties: Deliver solutions to the Oracle customer base while serving as an advocate for customer needs. Offer strategic technical support to assure the highest level of customer satisfaction. Create/utilize automated technology and instrumentation Technical Analyst, Analyst, Technical, Technical Support, Technology, Database

  • Application Support Analyst

    6 days ago

    League City, Texas, United States Adepto Technical Recruitment Full time

    Job Title: Application Support Analyst   Location: League City, Texas, USA   Position Type: Full-Time Contract   About the Role: We are currently seeking an experienced Application Support Analyst for a full-time contract position based in League City, Texas. The ideal candidate will possess a strong background in IT, with a focus on application...

  • Technical Support Analyst

    4 weeks ago

    Austin, United States GCS Technologies Full time

    Job DescriptionJob DescriptionJob SummaryTechnical Support Analysts at GCS are expected to have and maintain a high level of technical competence over a very large range of products. They will be expected to learn new products and technologies quickly and constantly. In addition, they are expected to have top notch communication skills. This is not your...

  • Application Support Analyst

    7 days ago

    League City, Texas, United States Adepto Technical Recruitment Ltd Full time

    JOB TITLE: Application Support Analyst LOCATION: League City, Texas, USA POSITION TYPE: Full-Time Contract ABOUT THE ROLE: We are currently seeking an experienced Application Support Analyst for a full-time contract position based in League City, Texas. The ideal candidate will possess a strong background in IT, with a focus on application support and...

  • Senior Technical Support Analyst

    4 weeks ago

    Austin, United States GCS Technologies Full time

    Job DescriptionJob DescriptionJob SummarySenior Technical Support Analysts at GCS are expected to have and maintain a high level of technical competence over a very large range of products. They will be expected to learn new products and technologies quickly and constantly. In addition, they are expected to have top notch communication skills. This is not...

  • Business Analyst

    3 weeks ago

    Austin, Texas, United States Allied Consultants, Inc. Full time

    Overview: Allied Consultants, Inc. is an Austin-based firm which has for 32 years been a premier provider of technical and business professionals to clients in Texas. We are currently seeking an experienced Business Analyst to be a key resource on a technical services team.   Allied Consultants offers its family of consultants excellent rates, a local...

  • Applications Technical Analyst

    6 days ago

    Plano, Texas, United States Rug Doctor, LLC Full time

    Overview: Applications Technical Analyst performs technical work ensuring accurate and timely technology support to troubleshot issues dealing with software, hardware, and network / communications related to core business applications.  Resolves complex software problems and malfunctions; interacts and consults with users to manage customer and consumer...

  • Systems Analyst

    5 days ago

    Austin, Texas, United States Allied Consultants, Inc. Full time

    Overview: Allied Consultants, Inc. is an Austin-based firm which has for 32 years been a premier provider of technical and business professionals to clients in Texas. We are currently seeking an experienced Systems Analyst to be a key resource on a technical services team.   Allied Consultants offers its family of consultants excellent rates, a local...

  • CAPPS Financials Technical Support Specialist

    3 weeks ago

    Austin, Texas, United States Allied Consultants, Inc. Full time

    Overview: Allied Consultants, Inc. is an Austin-based firm which has for 32 years been a premier provider of technical and business professionals to clients in Texas. We are currently seeking an experienced CAPPS Financials Technical Support Specialist to be a key resource on a technical services team.   Allied Consultants offers its family of...

  • Business Analyst

    2 weeks ago

    Austin, Texas, United States Allied Consultants, Inc. Full time

    Overview: Allied Consultants, Inc. is an Austin-based firm which has for 32 years been a premier provider of technical and business professionals to clients in Texas. We are currently seeking an experienced Business Analyst to be a key resource on a technical services team.   Allied Consultants offers its family of consultants excellent rates, a local...

  • Oracle SOA Technical Analyst

    6 days ago

    Texas City, United States Saxon Global Full time

    Client: Enterprise Products Job: Oracle SOA Technical Analyst Location: 1100 Louisiana Street, 10th Floor Houston, TX 77002 Term: 12+ Months Pay rate: $75/hr Visa: No H1 Hours: 5 days a week onsite | 7:30am-5pm | **Fridays are half days** (totaling 40 hrs./week) Job Description We are currently seeking an Oracle SOA Suite Specialist to support Oracle SOA...

  • Sr Business Analyst

    4 weeks ago

    Austin, Texas, United States Vaachi Systems Inc. Full time

    Senior Business Analyst Client: Texas Workforce Commission Location: Austin, TX Work Type: W2 (No Benefits) Work Location: Texas only (80 100% Remote) The contractor will work with the IT Project Manager to perform complex to advanced Business Analyst work including; complex systems analysis to complete software analysis, design, and test...

  • Business Data Analyst

    4 weeks ago

    Austin, Texas, United States Allied Consultants, Inc. Full time

    Overview: Allied Consultants, Inc. is an Austin-based firm which has for 32 years been a premier provider of technical and business professionals to clients in Texas. We are currently seeking an experienced Business Data Analyst to be a key resource on a technical services team.   Allied Consultants offers its family of consultants excellent rates, a...

  • Operations Support Analyst

    1 week ago

    Austin, United States Everly Health Full time

    The Operations Support Analyst role will support strategic and data-driven initiatives within the Operations organization at Everly Health. This employee will have experience in networking, relationship building, process improvement, and exhibit high levels of professional communication. In addition they will be responsible for collecting, organizing, and...

  • Operations Support Analyst

    2 weeks ago

    Austin, Texas, United States Everly Health Full time

    The Operations Support Analyst role will support strategic and data-driven initiatives within the Operations organization at Everly Health. This employee will have experience in networking, relationship building, process improvement, and exhibit high levels of professional communication. In addition they will be responsible for collecting, organizing, and...

  • DB Developer/Application Support Analyst

    1 month ago

    Austin, United States Texas Department of Aging & Disability Services Full time

    Job Description: *** This position can telework % from anywhere in Texas consistent with HHS telework policies. Candidates local to Austin preferred.*** The Systems Analyst reports to Application Manager within Health and Specialty Care Systems (HSCS) unit of Information Technology (IT) department for Health and Human Service Commissions (HHSC). This...

  • Developer/Programmer Analyst III

    4 weeks ago

    Austin, United States Optimized Technical Solutions Full time

    Job DescriptionJob DescriptionI. DESCRIPTION OF SERVICESThe Developer/Programmer Analyst performs advanced analysis and programming work involving all technical aspects of designing, creating and maintain software applications.This position will work with the Texas Student Data System (TSDS) development team to provide the following Software Development...

  • Embedded Global Intelligence and Threat Monitoring Analyst

    2 weeks ago

    Austin, Texas, United States Sibylline Americas Full time

    Job Description Sibylline is looking for a professional intelligence analyst to join our team in an embedded role within a client's security function. Based in Austin, TX and reporting to the embedded AMR Team Lead, the successful candidate will join a 24/7 team of analysts spread across the USA, UK and Singapore as part of a tight-knit operation providing...

  • Help Desk Support Analyst

    4 days ago

    Austin, United States Genius Road, LLC Full time

    Helpdesk Support Analyst Contract Length: 12-18 months Location: Austin, TX (Remote - must be local to the Austin area) Our client is looking for a dynamic, energetic Helpdesk Support Analyst who welcomes all tasks with a smile and a positive attitude! The ideal consultant will enjoy the challenge of working on multiple projects with limited supervision and...