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Training Director
2 months ago
Fresh Baguette is a fast-growing, artisanal bakery known for its high-quality standards and modern atmosphere. The company was founded in Bethesda, MD in 2013, to bring fresh, made-from-scratch organic breads, pastries, sweets, and croissant items inspired by bakeries in France to the DMV area. We have expanded to six retail locations, a production bakery, and a thriving wholesale business. We serve coffee shops, restaurants, hotels, and grocery stores with fresh products every day, 365 days a year .
Our mission is to offer our customers unique moments of indulgence that are delicious to every sense. We are passionate about quality and take great pride in everything we do. This value is evident in everything we do, from the smell of scratch-made artisanal croissants and organic bread baking fresh throughout the day to the beauty of hand-crafted pastries, delicious coffee, and savory creations delivered in a warm and inviting atmosphere.
We are looking for a talented and dynamic Training Director to lead our training at Fresh Baguette.
Position Overview:
The Training Director is a key leadership role responsible for enhancing the performance and operational efficiency of our stores. This individual will organize training and coaching sessions, conduct audits, collect performance data, and ensure compliance with quality and safety standards. The ideal candidate is a proactive leader with strong analytical and communication skills, dedicated to fostering a high-performance culture. This role specifically requires experience in multi-unit training for large brands, bringing valuable insights and best practices to help contribute to the growth of Fresh Baguette across the area.
Key Responsibilities:
- Training and Development:
- Organize and facilitate training and coaching sessions for Store Managers and Assistant Managers.
- Develop and update training materials to ensure they are current and relevant.
- Monitor the effectiveness of training programs and make necessary adjustments to improve outcomes.
- Customer Experience Focus:
- Focus on enhancing customer service and experience through various training sessions, role-playing exercises, and competitions.
- Work with General Managers to emphasize customer service and experience as a primary focus in in-store training over the next few months.
- Auditing and Compliance:
- Conduct regular audits on customer experience, product quality, and food safety.
- Ensure all stores adhere to established standards and procedures.
- Identify areas for improvement and work with store teams to implement corrective actions.
- Performance Monitoring:
- Collect and analyze store performance data, including customer experience, product quality, food safety, training effectiveness, and financial performance (revenue, prime cost, and third-party performance).
- Prepare and present performance reports to the District Manager and Store Manager.
- Develop and track key performance indicators (KPIs) to measure success and drive continuous improvement.
- Certification Management:
- Oversee and manage the process for Certification Level 3.
- Ensure all stores meet the requirements for certification and maintain compliance.
Location: 80% travel between locations throughout DMV
Reports to: Retail Operation Manager
Qualifications:
- Proven experience in a performance management or similar role within the retail or food service industry.
- Strong organizational skills with the ability to manage multiple tasks and priorities efficiently.
- Excellent communication and leadership skills, with the ability to train and motivate teams.
- Analytical mindset with the ability to interpret data and make data-driven decisions.
- Knowledge of food safety standards and regulations.
- High flexibility and adaptability to changing operational demands.
- Experience in multi-unit training for large brands is a must.
Additional Requirements:
- Willingness to travel between locations as needed. Reimbursement for travel expenses provided.
- Must be adaptable to changing schedules and able to work irregular hours, including early mornings and during holidays.
- Must be able to lift up to 50lbs
Benefits:
- Competitive salary between $75,000 to $85,000
- Health insurance
- 401(k) plan and 401K Match
- Discounts on products
- Monthly Wellness Reimbursement
- Meal benefits
- Generous paid vacation
- Opportunity for Growth
Application Process: Candidates interested in the position are invited to send their resumes, highlighting relevant experience and skills, to Retail@freshbaguette.com. Applications will be accepted on a rolling basis until the position is filled.
