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Hotel Operation Manager

1 month ago

Redford, United States National Home Care LLC Full time
Job DescriptionJob Description

Detroit Hospitality Group  
Detroit Hospitality Group is seeking a Hotel Manager for a Wyndham Property in the Metro Detroit Area. We seek a highly motivated and self-disciplined individual with an eye for perfection.

Job Description 
The manager is responsible for all aspects of operations at the hotel, including day-to-day staff management and guests.
He / She should be an ambassador for the brand and your hotel. 
Provide leadership and strategic planning to all departments in support of our service culture, maximized operations, and guest satisfaction.
Work Very closely with the hotel owners and other stakeholders. 
A Manager would also be required to manage between profitability and guest satisfaction measures. 
Oversee the operations functions of the hotel, as per the Organizational chart. 

Hotel Manager DUTIES AND RESPONSIBILITIES:
• Hold regular briefings and meetings with all heads of departments. 
• Ensure full compliance with Hotel operating controls, SOPs, policies, procedures, and service standards. 
• Lead all key property issues including capital projects, customer service, and refurbishment. 
• Handling complaints, and overseeing the service recovery procedures. 
• Responsible for preparing, presenting, and subsequently achievement of the hotel's annual Operating Budget, Marketing & Sales Plan, and Capital Budget.
• Manage the ongoing profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded. 
• Ensure all decisions are made in the best interest of the hotels and management. 
• Deliver hotel budget goals and set other short and long-term strategic goals for the property. 
• Develop improvement actions, and carry out cost savings. 
• A strong understanding of P&L statements and the ability to react with impactful strategies • Ensure that monthly financial outlooks for Rooms, Admin & General, are on target and accurate. 
• Maximizing room yield and hotel revenue through innovative sales practices and yield management programs. 
• Prepare a monthly financial report for the owners and stakeholders. 
• Draw up plans and budgets (revenues, costs, etc.) for the owners. 
• Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services. 
• Act as a final decision maker in hiring a key staff. 
• Overseeing and managing all departments and working closely with department heads daily. 
• Manage and develop the Hotel Executive team to ensure career progression and development. 
• Be accountable for the responsibilities of department heads and take ownership of all guest complaints. 
• Provide effective leadership to hotel team members.
• Lead in all aspects of business planning. 
• Respond to audits to ensure continual improvement is achieved. 
• Corporate client handling and taking part in new client acquisition.
• Assisting in residential sales as and when required and developing strong sales prospects. 
PREREQUISITES: The ideal candidate is a seasoned and highly intelligent hotel professional with outstanding, management skills and extensive hands-on experience. Available to work when needed, including weekends, holidays, and nights. 
EDUCATION: A university degree in hotel management or a related field with Experience in opening, managing, or re-positioning a hotel with a clear track record. Excellent computer system skills. 
EXPERIENCE: 2 years of experience as a Hotel Manager for a Branded Hotel is required 
Company Description Detroit Hospitality Group is developing hotel management and real estate companies in Michigan. Our history spans over a decade, enabling us to develop the most successful and innovative operating teams in the industry. In every property, we manage and in every task, we undertake, our management and staff are committed to delivering exceptional quality, efficiency, and value. Our clear intention is to exceed our customers' expectations at every point of contact and in every aspect of our service.

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