Regional Maintenance Manager
4 months ago
The Resident Services Manager reports directly to the Sr. Capital Improvement Manager as well as the AVP of Maintenance & Capital Improvements. The Resident Services Manager coordinates with respective Regional Property Managers daily and is responsible for managing all maintenance personnel, sub-contractors and vendors in the performance of all phases of maintenance and minor construction for the apartment community.
RESPONSIBILITIES
- Maintain and keep apartment interiors and exteriors in superior condition.
- Ensure maintenance shops are organized and safe.
- Provide Property Managers with updates of all maintenance performed, all areas of concerns, and personnel status.
- Oversee all CORE properties to ensure conformance with the Resident Service Department Operating Manual.
- Decrease expense in maintaining CORE properties.
- Control expenditures, inventory and tools.
- Directly responsible for major troubleshooting.
- Conduct safety meetings.
- Continuously trains and develops personnel to achieve maximum growth potential.
- Recruit and select only the highest qualified individuals.
- Manage personnel with declining performance standards ensuring standards are maintained.
- Conduct bi-annual evaluations.
- Review all other evaluations within the department.
- Create and maintain a positive, stimulating and safe working environment.
- Other duties that may be needed or required as directed by the Regional Manager.
- Achieve customer satisfaction through responsiveness to needs, enhanced communication and unparalleled professionalism.
- Manage all special projects.
- Must attend company sponsored events that relate to the development of the team, which, from time to time, may include overnight stay at locations away from the employee's home.
- Other duties as requested.
SKILLS
- Must possess ability to serve as a resource to others in the resolution of complex problems and issues.
- Rely on experience and judgment to plan and accomplish assigned goals. May orient, train, assign and check the work of lower level employees.
- Ability to work with and understand persons of all ethnic and family backgrounds.
- Must demonstrate initiative, professionalism, integrity and exercise confidentiality in all areas of performance.
- Maintain work pace appropriate to given work load.
- Perform complex and varied tasks.
- Relate to others beyond giving and receiving instructions.
- Basic budgeting knowledge and understanding.
- Ability to forecast future projects and forward plan.
EXPERIENCE
The Resident Services Manager should have the following minimal knowledge, skills and abilities:
- Must reside within the geographic territory which they oversee.
- Five or more years of experience in a supervisory role within apartment maintenance.
- High school education or equivalent is needed with proficiency in both verbal and written communication skills.
PHYSICAL REQUIREMENTS/WORK ENVIRONMENT
- Exposure to various types of weather
- Standing, walking
- Frequent pushing, pulling, lifting up to 25 pounds
- Crawling, kneeling
- Twisting, carrying
- Working with hands
- Driving - Must have valid driver's license and current insurance in order to drive for company purposes or have reliable transportation.
- Operate computer and office equipment
FLSA CODE
- Exempt
Job Posted by ApplicantPro
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