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Branch Manager

2 months ago

Bountiful, United States Deseret First Credit Union Full time
Job DescriptionJob Description

There's a reason we've won so many awards for being one of the best companies to work for We invite you to apply to join our family, and here's what's in it for you:

  • 12 paid holidays
  • A positive atmosphere and co-workers who truly care
  • Benefits, perks, and discounts worth a double-take
  • Competitive compensation
  • Enjoyable activities and wellness initiatives

Schedule: Monday - Friday 8:45-5:45, as well as rotating Saturdays (day off during the week when scheduled for Saturday)


Summary: Directs the operations of a credit union branch. Ensures that the branch meets organizational, financial, operational, service, and growth plans by coaching, teaching, strategizing, and networking.


Duties and Responsibilities:

  • Responsible for maintaining and supervising all branch activities and soundness of the branch regarding operational integrity.
  • Act as an ambassador to the credit union and prospect and develop community involvement and awareness of the credit union in their geographic area.
  • Creates and maintains a culture of respect, professionalism, knowledge, accountability, and member experience with their branch team.
  • Maintains proper staffing levels in the branch and recruits, interviews, and hires as needed.
  • Meets regularly with regional manager to discuss branch activities and performance, and develops action plans to increase production in areas identified.
  • Communicates branch performance to the team and provides enthusiasm and support while holding employees accountable for their performance.
  • Has a complete working knowledge of all Deseret First products and services, and ensures team competencies around those products and their presentation to credit union members.
  • Partner with assistant manager to mentor, develop, motivate, and discipline branch personnel on an on-going basis.
  • Oversee coaching opportunities with staff in operations, sales behaviors, member relations, and career development.
  • Emulate strong communication skills with all branch staff and departments.
  • Perform various member transactions, i.e. teller functions, new accounts, loans, IRA's, business accounts when needed.
  • Provide solutions to staff and member issues.
  • Emulate and understand the Deseret First mission statement/guiding principles, and help to achieve goals and objectives in conjunction with the credit union's strategic plan.
  • Have an understanding and grasp of credit union production goals and have the ability to analyze, coach and improve branch production and efficiency.
  • Willingness to regularly participate in offsite marketing events to promote DFCU
  • Look for ways to be involved in community events and activities and local initiatives that support credit union directives.
  • This job description is not an exhaustive list of all job duties. Other duties may be assigned at any time.

Qualifications:

  • 3 years of retail branch experience preferred
  • Relevant management experience required
  • High school degree or GED required; college degree preferred

Competencies:

  • Leadership aptitude and desire to continually develop leadership skills
  • Significant level of trust and diplomacy is required; in addition to normal courtesy and tact
  • Sensitivity to varying degrees of competency within employee skill sets and background, and ability to build the team in an encouraging and positive environment
  • Strong work ethic and ownership of retail branch location (franchisee mentality)
  • Ability to create a fun but professional and enjoyable work environment
  • Strong organizational competency

Computer/Software Skills:

  • Microsoft Office Suite (Outlook, Word, Excel)
  • Ability to learn new software easily
  • Basic math skills

Work Conditions:

  • Office environment, moderate walking
  • This position requires the individual to perform all duties out of the physical work location
  • Some travel, as needed

Deseret First Credit Union is proud to be an Equal Opportunity Employer, providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability veteran status, pregnancy, sexual orientation or any other characteristic protected by law.