Regional Branch Manager

1 month ago

Bountiful, United States Deseret First Credit Union Full time
Job DescriptionJob Description

There's a reason we've won so many awards for being one of the best companies to work for We invite you to apply to join our family, and here's what's in it for you:

  • 12 paid holidays
  • A positive atmosphere and co-workers who truly care
  • Benefits, perks, and discounts worth a double-take
  • Competitive compensation
  • Enjoyable activities and wellness initiatives

Summary: The Regional Branch Manager will coach and provide support to other Branch Managers within a region that has been assigned to them, in addition to directing the operations of one credit union branch. They will ensure that the Branch Managers they oversee are meeting organizational, financial, operational, service, and growth plans by coaching, teaching, and strategizing. Each Regional Branch Manager will be a specialist in one of the four following areas: Operations, Training, Lending and Credit Cards, or Incentives.


Duties and Responsibilities:

  • Act as a liaison and expert for the assigned specialist area
  • Coach and provide support to Branch Managers
  • Perform evaluations of assigned Branch Managers
  • Review branch production and staff needs
  • Communicate credit union goals and strategies
  • Maintain and supervise all branch activities and soundness of the home branch's operational integrity
  • Act as an ambassador to the credit union, prospecting and developing community involvement and awareness of the credit union in their geographic area
  • Create and maintain a culture of respect, professionalism, knowledge, accountability, and member experience with their team
  • Maintain proper staffing levels in the branch, including recruiting, interviewing, and hiring
  • Meet regularly with the VP, Branches to discuss branch activities and performance, and develop action plans to increase production in areas identified
  • Communicate branch performance to the team, providing enthusiasm and support, while also holding employees accountable for their performance
  • Have a complete working knowledge of all Deseret First products and services, and ensuring team competencies around those products and their presentation to credit union members
  • Partner with Regional Assistant Branch Manager to mentor, develop, motivate, and discipline branch employees on an on-going basis
  • Oversee coaching opportunities with staff in operations, sales behaviors, member relations, and career development
  • Perform various member transactions, i.e. teller functions, new accounts, loans, IRAs, and business accounts when needed
  • Provide solutions to staff and member issues
  • Emulate and understand the Deseret First mission statement/guiding principles, and help to achieve goals and objectives in conjunction with the credit union's strategic plan
  • Maintain an understanding of credit union production goals and the ability to analyze, coach and improve branch production and efficiency
  • Participate in offsite marketing events to promote DFCU
  • This job description is not an exhaustive list of all job duties; other duties may be assigned at any time

Qualifications:

  • Eight years of retail branch experience preferred
  • Relevant management experience required
  • College degree required, experience may be substituted in lieu of education.

Competencies:

  • Leadership aptitude and desire to continually develop leadership skills
  • Strong ability to champion, promote, and deliver
  • Strong verbal and written communication skills
  • Significant level of trust and diplomacy are required, in addition to normal courtesy and tact
  • Sensitivity to varying degrees of competency within employee skillsets and background, and ability to build the team in an encouraging and positive environment
  • Strong work ethic and ownership of retail branch location (franchisee mentality)
  • Ability to create a fun, enjoyable, and professional work environment
  • Strong organizational competency

Computer/Software Skills:

  • Microsoft Office Suite (Outlook, Word, Excel)
  • Ability to learn new software easily
  • Basic math skills

Work Conditions:

  • Will spend approximately 25% of their time visiting the other branches in their region, attending meetings as needed, regional business meetings with the VP Branch Services, and duties associated with their assigned area of specialization.
  • Office environment, moderate walking
  • This position requires the individual to perform all duties out of the physical work location
  • Some travel, as needed

Deseret First Credit Union is proud to be an Equal Opportunity Employer, providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability veteran status, pregnancy, sexual orientation or any other characteristic protected by law.

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