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Operations Manager

2 months ago

WinstonSalem, United States Discovery ABA Full time
Job DescriptionJob DescriptionWho We Are:

Discovery ABA provides Applied Behavior Analysis therapy to children and teens with Autism and other developmental disabilities throughout North Carolina. At Discovery, we take pride in our commitment to the highest standards of patient care, recognizing that it starts and ends with the exceptional support and inspiring work environment we foster for our team. As a small and rapidly growing company, you will appreciate the endless opportunities for professional growth, generous benefits, a competitive salary with quarterly bonuses, and a fun and fast-paced work environment. Join us at Discovery and be part of the incredible journey of creating a lifelong impact on children with Autism.


Operations Manager:

The Operations Manager oversees the day-to-day operations of our ABA centers. The OM plays a crucial role in ensuring the smooth functioning of all operational aspects of the center, including but not limited to scheduling, staffing, employee engagement and retention, social media content creation, facility management, and resource allocation. The OM works closely with the Center Director, and clinical and operations team, to ensure the highest quality of service delivery while maintaining compliance with regulatory standards and promoting a positive work environment.



Benefits:

  • Competitive salary commensurate with experience

  • Comprehensive benefits package including health, dental, and vision insurance

  • Paid time off and holidays

  • Paid sick leave

  • Professional development opportunities

  • Quarterly bonus structure



Key Responsibilities:


1. Operational Leadership:

○ Provide strategic direction and leadership to ensure the efficient and

effective operation of the center.

○ Develop and implement policies, procedures, and systems to streamline

operations and enhance productivity.


2. Staff Management:

○ Recruit, train, supervise, and evaluate administrative and support staff.

○ Foster a positive and inclusive work environment that promotes teamwork,

professional growth, and employee satisfaction.


3. Client Intake and Enrollment:

○ Oversee the intake process, including initial assessments, client enrollment,

and scheduling of services.

○ Ensure timely and accurate communication with clients and families

regarding enrollment and service delivery.


4. Facility Management:

○ Coordinate facility maintenance and repairs to ensure a safe and

welcoming environment for clients, staff, and visitors.

○ Manage inventory and supplies to support daily operations and service

Delivery.


5. Financial Management:

○ Develop and manage the center's budget, monitor expenses, and

identify opportunities for cost savings.

○ Review financial reports and analyze data to inform decision-making and

resource allocation.


6. Quality Assurance:

○ Implement quality assurance protocols to maintain compliance with

industry standards, regulatory requirements, and organizational policies.

○ Monitor key performance indicators and outcomes data to assess

program effectiveness and identify areas for improvement.


7. Stakeholder Communication:

○ Serve as the primary point of contact for clients, families, staff, and

external stakeholders.

○ Facilitate communication and collaboration between the operations and

clinical teams to ensure coordinated service delivery.


8. Compliance and Risk Management:

○ Ensure compliance with relevant laws, regulations, and accreditation

standards.

○ Develop and implement risk management strategies to mitigate potential

liabilities and safeguard client and employee safety.


9. Continuous Improvement:

○ Identify opportunities for process improvement, innovation, and

organizational growth.

○ Lead initiatives to enhance operational efficiency, effectiveness, and

customer satisfaction.


Qualifications:

● Bachelor's or Master's degree in Business Administration, Healthcare

Administration, or related field (Master's preferred).

● Minimum of 2 years of experience in operations management, preferably in a

healthcare or behavioral health setting.

● Knowledge of Applied Behavior Analysis (ABA) principles and practices

preferred.

● Strong leadership, communication, and problem-solving skills.

● Ability to effectively manage multiple priorities in a fast-paced environment.

● Proficiency in Microsoft Office Suite and other relevant software applications.


Equal Opportunity Employer:We are an equal opportunity employer and does not

discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity,

national origin, age, disability, or veteran status. We are committed to creating a

diverse and inclusive workplace where all employees feel valued, respected, and

supported.



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