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Powersports Service Advisor

4 months ago

Marion, United States Oasis Powersports Full time
Job DescriptionJob DescriptionBenefits:
  • 401(k)
  • 401(k) matching
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance
  • Wellness resources


Oasis Powersports is a premier destination for all things related to motorcycles, ATVs, and other powersports vehicles. Our commitment to quality service and customer satisfaction is at the core of everything we do. From sales to service, we strive to provide an unparalleled experience for enthusiasts seeking the ultimate ride.

Position Overview:

We are seeking a dedicated and customer-focused Service Advisor to join our team. As a Service Advisor at Oasis Powersports, you will be the face of our service department, responsible for providing exceptional customer service and support to clients bringing in their Powersports vehicles for maintenance and repairs. You will play a crucial role in ensuring that each customer receives personalized attention and guidance throughout their service experience.

Key Responsibilities:

- Greet customers warmly and assess their service needs.

- Consult with customers to understand their concerns and vehicle issues.

- Schedule service appointments and communicate service timelines to customers.

- Provide accurate estimates for repairs and maintenance services.

- Coordinate with service technicians to ensure timely completion of work.

- Keep customers informed about the status of their vehicles and any additional repairs needed.

- Upsell additional services and accessories as appropriate.

- Handle customer inquiries and concerns in a professional and courteous manner.

- Maintain detailed records of service transactions and customer interactions.

- Collaborate with the sales team to promote service offerings and generate repeat business.

Qualifications:

- Previous experience in a customer service role, preferably in the automotive or powersports industry.

- Strong communication and interpersonal skills.

- Knowledge of powersports vehicles and their components is highly desirable.

- Ability to multitask and prioritize in a fast-paced environment.

- Proficiency in computer systems and software for scheduling and record-keeping.

- Commitment to providing exceptional customer service and building long-term relationships.

- Willingness to learn and adapt to new technologies and processes.

- High school diploma or equivalent; additional technical or vocational training is a plus.

Benefits:

- Competitive salary and performance-based incentives.

- Comprehensive training and development opportunities.

- Health insurance benefits.

- Employee discounts on parts, accessories, and services.

- Friendly and supportive work environment with opportunities for growth and advancement.

How to Apply:

If you are passionate about powersports and thrive in a customer-focused environment, we want to hear from you Please submit your resume and a brief cover letter outlining your relevant experience and why you are the ideal candidate for the Service Advisor position at Oasis Powersports. We look forward to welcoming you to our team