Information Technology Support Analyst

4 hours ago


Summit, United States Motion Recruitment Full time

Our client based in Summit, NJ has 2 openings for an IT Support Analyst/Admin to handle troubleshooting software/hardware and network issues and provide other basic IT support.

Entry-level candidates are encouraged to apply as this role is open to candidates with internship experience (at minimum). This great opportunity will halt soon


Formal Job Title: Associate Lab Computing Analyst

Contract Duration: 1 year


Schedule: Must be flexible and willing to be available nights and weekends (schedule will be provided in advance).

  • 4 days a week – 10 hour or
  • 5 days a week - 8 hour
  • Shifts are 7am-5pm and 8pm-6am (typical night shift)
  • Weekends (Sat or Sun every week)
  • Will have 2-3 overnight/weekend shifts AND 1-2 day shifts
  • A 50/50 schedule is the goal


Basic Qualifications:

  • Associate degree in Computer Science or technology industry experience OR
  • 1 - 3 years of relevant technical experience including (but not limited to): Windows technologies including Microsoft Office, networking, remote computing, software installs, and backup systems.


Nice to Have Skills:

  • Ticketing system experience (ServiceNow is a plus)
  • Prior clean room lab experience (This will be a Life Science environment)


Preferred Qualifications:

  • Experience with scientific instrumentation
  • Experience in Life Science environment


Responsibilities:

  • Implements, monitors and provides technical support of customer laboratory IT environments, typically integrated with instrumentation
  • Implements customer specified benchtop computing design and processes
  • Administers and assures connectivity of customers Windows based platform
  • Maintains and supports the operating system, desktop hardware and peripherals, enterprise print strategy, management tools, application packaging, desktop tool development, software distribution, and core desktop applications
  • Manage On-boarding, retirement and relocation of equipment
  • Implements Windows based security, including but not limited to: user / group permissions, file / folder permissions, group policies, local security policies, etc.
  • Analyzes, identifies, and implements enhancements, upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner
  • Ensures adherence to clients corporate policies through periodic reporting and compliance programs
  • Acts as the technical support contact for field service engineers, repairing and troubleshooting client instrument and information technology issues
  • Follow documented procedures, policies, troubleshooting and best practices
  • Create and maintain a physical inventory of lab equipment, PCs, software and any other information pertinent to the environment
  • Submit weekly Engineer reports to the team lead by COB on the last business day of the week
  • Acts as Liaison for software/hardware related inquiries
  • Escalates IT issues that are not resolved PKI Lab IT analysts
  • Participates in client team meetings
  • Escalates delivery concerns to the team lead



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