Information Technology Support Analyst
4 hours ago
Our client based in Summit, NJ has 2 openings for an IT Support Analyst/Admin to handle troubleshooting software/hardware and network issues and provide other basic IT support.
Entry-level candidates are encouraged to apply as this role is open to candidates with internship experience (at minimum). This great opportunity will halt soon
Formal Job Title: Associate Lab Computing Analyst
Contract Duration: 1 year
Schedule: Must be flexible and willing to be available nights and weekends (schedule will be provided in advance).
- 4 days a week – 10 hour or
- 5 days a week - 8 hour
- Shifts are 7am-5pm and 8pm-6am (typical night shift)
- Weekends (Sat or Sun every week)
- Will have 2-3 overnight/weekend shifts AND 1-2 day shifts
- A 50/50 schedule is the goal
Basic Qualifications:
- Associate degree in Computer Science or technology industry experience OR
- 1 - 3 years of relevant technical experience including (but not limited to): Windows technologies including Microsoft Office, networking, remote computing, software installs, and backup systems.
Nice to Have Skills:
- Ticketing system experience (ServiceNow is a plus)
- Prior clean room lab experience (This will be a Life Science environment)
Preferred Qualifications:
- Experience with scientific instrumentation
- Experience in Life Science environment
Responsibilities:
- Implements, monitors and provides technical support of customer laboratory IT environments, typically integrated with instrumentation
- Implements customer specified benchtop computing design and processes
- Administers and assures connectivity of customers Windows based platform
- Maintains and supports the operating system, desktop hardware and peripherals, enterprise print strategy, management tools, application packaging, desktop tool development, software distribution, and core desktop applications
- Manage On-boarding, retirement and relocation of equipment
- Implements Windows based security, including but not limited to: user / group permissions, file / folder permissions, group policies, local security policies, etc.
- Analyzes, identifies, and implements enhancements, upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner
- Ensures adherence to clients corporate policies through periodic reporting and compliance programs
- Acts as the technical support contact for field service engineers, repairing and troubleshooting client instrument and information technology issues
- Follow documented procedures, policies, troubleshooting and best practices
- Create and maintain a physical inventory of lab equipment, PCs, software and any other information pertinent to the environment
- Submit weekly Engineer reports to the team lead by COB on the last business day of the week
- Acts as Liaison for software/hardware related inquiries
- Escalates IT issues that are not resolved PKI Lab IT analysts
- Participates in client team meetings
- Escalates delivery concerns to the team lead
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