Senior Application Support Engineer

1 week ago

Summit, New Jersey, United States Bristol-Myers Squibb Full time
Job Description

We are seeking a highly skilled Senior Engineer to join our Application Support Team at Bristol Myers Squibb. The successful candidate will be responsible for leading a remote team of engineers who will provide high-quality technical support to our site users. The Lead Engineer will also be responsible for identifying opportunities for process improvements and ensuring the smooth operation of the Manufacturing Execution System (MES) for BMS manufacturing sites.

Key Responsibilities
  • Lead a team of engineers in providing 24/7 technical support for Emerson Syncade and DeltaV, ensuring high-quality support services and meeting performance targets.
  • Triage and provide technical support to users' requests, with a focus on supporting Emerson Syncade and DeltaV.
  • Develop and implement strategies to improve the quality and efficiency of the support services provided by the team, identifying opportunities for process improvements and automation.
  • Develop and maintain relationships with key stakeholders, including users and team managers.
  • Lead Digital Plant Tier 1 meetings and represent the Front Line Application Support team in DP Tier 2 meetings.
  • Report planned outages to site and represent site in planned outage planning meetings globally and site-specific.
  • Work with the Sr. Manager Front Line Application Support to develop and maintain policies and procedures for the application support team, ensuring they are up-to-date and compliant with relevant regulations and standards.
  • Provide technical guidance, mentoring, leadership, and support to the application support team, ensuring team members have the necessary skills and knowledge to perform their roles effectively.
Requirements
  • BA/BS degree in Computer Science, Information Technology, Chemical Engineering, or a related field preferred.
  • 4-6 years of relevant experience in a team lead/management application support capacity.
  • Experience in providing technical support, with a focus on Emerson Syncade and DeltaV.
  • Strong analytical, problem-solving, and technical skills, with the ability to identify, resolve, and log technical issues.
  • Excellent communication and interpersonal skills, with the ability to build relationships with stakeholders at all levels.
  • Ability to work independently and as part of a team.
  • Strong attention to detail and ability to prioritize tasks.
  • Willingness to learn and develop new skills.
  • Demonstrated ability to collaborate across functions in a highly matrixed organization within a global setting.
Preferred Skills
  • Ability to navigate ambiguity and solve problems in a fast-paced environment.
  • Strong technology acumen and understanding of the intersection of business and IT-related challenges.
  • Ability to make complexities more easily understood through speech and written narrative, with excellent professional written and verbal communication and interpersonal skills.
  • Strong developer of effective partnerships and relationships with all levels and geographies.
  • Commitment and passion for achieving desired outcomes, such as customer satisfaction.
  • Be well-organized, able to manage multiple tasks, and prioritize effectively.
  • Possess patience and maturity and remain calm under pressure.
  • Strong leadership and management skills, with the ability to motivate and engage a team.
Travel Required

5-10% travel required.

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