Bilingual Scheduler

6 days ago

Chino Hills, United States Arrowhead Orthopaedics Full time
Job DescriptionJob DescriptionDescription:

Patient Services Representative (Bilingual Appointment Scheduler)


It is our goal to provide the finest Orthopaedic care possible. This philosophy requires that all office staff and providers be sensitive and responsive to patients’ needs and preferences. To ensure that we hire and retain the quality of staff needed for implementing our philosophy of service, we have adopted the following job description for this position. The position requires that the employee be available forty hours per week, and that also the employee be flexible in his/her schedule to provide efficient service for the group. The employee however, will be expected to work no more than five days per week. Many of the responsibilities require that you have a working knowledge of computers and the ability to learn the proper use of the programs utilized in this office, or those that which may be necessary to meet the needs of the practice. The hours, pay scale, and benefits will be defined as agreed upon.


BASIC FUNCTION: Under the supervision of the Patient Services Supervisor, the Patient Services Representative (Schedulers) shall be responsible to schedule and monitor their assigned physicians’ schedules to ensure that their physicians are fully booked but also in accordance with the AO’s 20 minute wait time policy.


RESPONSIBILITIES: Work is primarily performed in the Clinic located in Arrowhead Orthopaedics’ offices. The duties of the Patient Services Representative (Schedulers) are of high volume, and the quality of duties performed is needed to be at a high level. The employee will come into contact on a daily basis with confidential patient files. The Patient Services Representative (Schedulers) must be able to handle this information with the highest degree of privacy, discretion, and professionalism. The Patient Services Representative (Schedulers) is responsible for accomplishing the duties set forth below:


General Clerical Activities (There may be other duties required of this position not listed below):

  1. Answer phones and schedule patient appointments.
  2. Create patients’ work status.
  3. Call for reports / referrals and authorizations
  4. Prepare PCP letters for assigned providers.
  5. Send out new patient packets.
  6. Coordinate peer to peer calls for physicians.
  7. Call interpreter to inform him/her of their patient appointments.
  8. Check on faxes and keep correspondence current.
  9. Perform other responsibilities as may be called on by the Patient Services Supervisor.
  10. Create charts.
  11. Relate messages to PA’s and Doctors.
  12. Basic insurance verification.
  13. Scan and route paperwork into patient charts
  14. Based on the location of the appointment scheduler’s desk, one may be needed/expected to assist with the front desk when staff is short-handed or behind. The assistance may range front greeting patients, asking them to sign in, answer simple questions: restroom locations, time, etc.
  15. If the check-out representative is away from their desk, the scheduler may be asked to fill in until another returns.

RELATIONSHIPS: The Patient Services Representative (Schedulers) should observe and conduct the following relationships:

  1. The employee shall be responsible directly to the Patient Services Supervisor. The employee shall report to the Patient Services Supervisor and his/her assignees any progress, reports, requests, concerns, problems, and/or expectations in relation to the responsibilities of the position. Such communication may be verbal or written as deemed necessary by the employee or as directed by the Patient Services Supervisor or his/her assignee.
  2. The employee shall interact with other office and clinical staff in the Practice. Such interactions should be collegial, professional, and contributing to the safety and pleasantness of the work environment at Arrowhead Orthopaedics.
  3. The employee shall interact with patients, medical groups, adjustors, nurse case managers, hospitals, and Primary Care Physicians and their offices. Such communication should always reflect the total commitment of the office to quality care and customer satisfaction. All communication should be professional and any unresolved conflicts are to be reported to the Patient Services Supervisor.

This job description in no way states or implies that these are the only duties to be performed by this employee. The Patient Services Representative (Scheduler) will be required to follow any other instructions and to perform any other related duties as assigned by the supervisor and his/her assignees. Arrowhead Orthopaedics reserves the right to update, revise or change this job description and related duties at any time.

Requirements:

Skill Requirements:

  1. Education: High school diploma or equivalence.
  2. The ability to type 40 words per minute.
  3. Skill in operating a computer and scanner, as well as software programs including Microsoft Outlook and preferably Practice Partner.
  4. Telephone etiquette, superior customer service, and professional communication skills are required.
  5. Must be flexible and able to multitask in a stressful setting.
  6. Bilingual English/Spanish

Typical Physical Demands:

  1. Requires sitting and walking, with daily occasional stooping, reaching, and bending.
  2. Occasional lifting up to thirty pounds.
  3. Hearing must be in the normal range for telephone and personal communication.
  4. Requires manual dexterity sufficient to operate keyboards and other office equipment.

  • Bilingual Radiology Patient Scheduler

    1 month ago

    Chino Hills, United States Rezolut Full time

    Providence Rezolut Imaging Center, a Rezolut Company, is looking for a Patient Scheduler to join our team!Who is Rezolut?Rezolut is a national emerging platform of diagnostic medical imaging services. With a focus on four key platforms, our vision is to provide top-notch patient care partnered with innovative technology - to achieve better health...

  • Bilingual Radiology Patient Scheduler

    3 weeks ago

    Chino Hills, United States Rezolut Full time

    Providence Rezolut Imaging Center, a Rezolut Company, is looking for a Patient Scheduler to join our team!Who is Rezolut?Rezolut is a national emerging platform of diagnostic medical imaging services. With a focus on four key platforms, our vision is to provide top-notch patient care partnered with innovative technology - to achieve better health...

  • Bilingual Radiology Patient Scheduler

    1 month ago

    Chino Hills, United States Rezolut Full time

    Job DescriptionJob DescriptionProvidence Rezolut Imaging Center, a Rezolut Company, is looking for a Patient Scheduler to join our team!Who is Rezolut?Rezolut is a national emerging platform of diagnostic medical imaging services. With a focus on four key platforms, our vision is to provide top-notch patient care partnered with innovative technology — to...

  • Bilingual Radiology Patient Scheduler

    3 weeks ago

    Chino Hills, United States Rezolut Full time

    Job DescriptionJob DescriptionProvidence Rezolut Imaging Center, a Rezolut Company, is looking for a Patient Scheduler to join our team!Who is Rezolut?Rezolut is a national emerging platform of diagnostic medical imaging services. With a focus on four key platforms, our vision is to provide top-notch patient care partnered with innovative technology — to...

  • Front Desk Receptionist

    1 month ago

    Chino Hills, United States Rezolut Full time

    Hiring Providence Rezolut Imaging - Bilingual Front Desk Receptionist Location: 15855 Pomona Rincon Rd Ste 101, Chino Hills, CA 91709 Pay: $18 - $21 an hour Job Type Full-time Shift and Schedule Monday to Friday Providence Rezolut Imaging, a Rezolut Company, is looking for a Patient Scheduler to join our team! Who is Rezolut & Shin Imaging? Rezolut is a...

  • Front Desk Receptionist

    1 month ago

    Chino Hills, United States Rezolut Full time

    Job DescriptionJob DescriptionHiring Providence Rezolut Imaging - Bilingual Front Desk ReceptionistLocation: 15855 Pomona Rincon Rd Ste 101, Chino Hills, CA 91709Pay: $18 - $21 an hourJob Type Full-time Shift and Schedule Monday to FridayProvidence Rezolut Imaging, a Rezolut Company, is looking for a Patient Scheduler to join our team! Who is Rezolut & Shin...

  • Front Desk Receptionist

    3 weeks ago

    Chino Hills, United States Rezolut Full time

    Job DescriptionJob DescriptionHiring Providence Rezolut Imaging - Bilingual Front Desk ReceptionistLocation: 15855 Pomona Rincon Rd Ste 101, Chino Hills, CA 91709Pay: $18 - $21 an hourJob Type Full-time Shift and Schedule Monday to FridayProvidence Rezolut Imaging, a Rezolut Company, is looking for a Patient Scheduler to join our team! Who is Rezolut & Shin...

  • Front Desk Representative

    4 weeks ago

    Chino Hills, United States Arrowhead Orthopaedics Full time

    Job DescriptionJob DescriptionDescription: TITLE: Therapy Front Desk Representative It is our goal to provide the finest Orthopaedic care possible. This philosophy requires that all office staff and providers be sensitive and responsive to patients’ needs and preferences. To ensure that we hire and retain the quality of staff needed for implementing our...

  • Bilingual Bookkeeper(English/mandarin)

    2 weeks ago

    Chino, United States King Speed LLC Full time

    Job Overview: **Responsibilities**: - Assist with day-to-day accounting tasks including data entry and processing transactions - Assist in budget preparation and monitoring - Assist in reconciling financial data and statements - Conduct balance sheet reconciliations and maintain financial records - Provide clerical and administrative support as...

  • Warehouse Management Trainee- Bilingual Chinese

    4 weeks ago

    Chino, United States CIRRO Full time

    **About us** CIRRO is a leading e-commerce fulfillment service provider that offers comprehensive, high-standard, and customized supply chain solutions, especially on warehouse services and cargo transportation. Currently, there are over 4,000 active customers and operates using our fulfillment service over 30 fulfillment centers. We keep improving the...

  • Warehouse Management Trainee- Bilingual Chinese

    3 weeks ago

    Chino, United States CIRRO Full time

    **About us** CIRRO is a leading e-commerce fulfillment service provider that offers comprehensive, high-standard, and customized supply chain solutions, especially on warehouse services and cargo transportation. Currently, there are over 4,000 active customers and operates using our fulfillment service over 30 fulfillment centers. We keep improving the...

  • Outpatient Scheduler

    4 weeks ago

    West Hills, United States Interventional Cardiology Medical Group Full time

    Are you looking for a long-term, fast paced environment to be a part of? Well look no further! We are an established group practice in the West Hills, California looking for someone dynamic to join our team. We have a fast-paced family environment that focuses on doing the right thing for the right reasons for our patients. Main responsibilities include but...

  • Outpatient Scheduler

    2 weeks ago

    West Hills, United States Interventional Cardiology Medical Group Full time

    Are you looking for a long-term, fast paced environment to be a part of? Well look no further! We are an established group practice in the West Hills, California looking for someone dynamic to join our team. We have a fast-paced family environment that focuses on doing the right thing for the right reasons for our patients. Main responsibilities include but...

  • Administrative Assistant

    1 week ago

    Chino Hills, United States Chino Hills Adult Day Health Care Center Full time

    Chino Hills ADHC is currently looking for an Administrative Assistant/Outreach coordinator with a BA/BS preferred (BA in Business, Marketing, Psychology, Sociology). Duties include but not limited to: - Assist Administrator with day to day operations - Answer and direct phone calls - Provide general information and support to visitors/prospective clients -...

  • Front Desk Representative

    2 months ago

    Chino Hills, United States Arrowhead Orthopaedics Full time

    **TITLE**: Therapy Front Desk Representative It is our goal to provide the finest Orthopaedic care possible. This philosophy requires that all office staff and providers be sensitive and responsive to patients’ needs and preferences. To ensure that we hire and retain the quality of staff needed for implementing our philosophy of service, we have adopted...

  • Receptionist

    2 weeks ago

    Chino Hills, United States Pine Nails & Spa Full time

    Job Summary: We are seeking a friendly and professional Receptionist to join our team. As a Receptionist, you will be the first point of contact for our salon and spa, providing excellent customer service and ensuring a positive experience for our clients. Your role will involve handling phone calls, scheduling appointments, and assisting with various...

  • Licensed Bilingual Customer Service Representative

    1 month ago

    Chino, United States Alsop & Associates Insurance Agency Full time

    Job DescriptionJob DescriptionThe Receptionist / Customer Service Representative position will involve answering multiple phone lines, providing customer service to agency customers, receiving and processing insurance payments for existing customers, drafting letters & reports, and other additional clerical duties as directed by the agent or associates. A...

  • Appointment Clerk

    2 weeks ago

    Woodland Hills, United States Kaiser Permanente Full time

    Job Summary: This position provides high level member assistance by scheduling various appointments requested, transferring calls appropriately, composing messages, and providing general information. Essential Responsibilities: Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local...

  • Temporary Outpatient Scheduler

    1 week ago

    West Hills, United States Interventional Cardiology Medical Group Full time

    Are you looking for a long-term, fast paced environment to be a part of? Well look no further! We are an established group practice in the West Hills, California looking for someone dynamic to join our team. We have a fast-paced family environment that focuses on doing the right thing for the right reasons for our patients. ** This is a Temporary Position...

  • Administrative Assistant

    1 week ago

    Chino Hills, California, United States Chino Hills Adult Day Health Care Center Full time

    Chino Hills ADHC is currently looking for an Administrative Assistant/Outreach coordinator with a BA/BS preferred (BA in Business, Marketing, Psychology, Sociology).Duties include but not limited to:Assist Administrator with day to day operations Answer and direct phone calls Provide general information and support to visitors/prospective clients Organize...