Front Desk Representative

3 weeks ago

Chino Hills, United States Arrowhead Orthopaedics Full time

**TITLE**: Therapy Front Desk Representative It is our goal to provide the finest Orthopaedic care possible. This philosophy requires that all office staff and providers be sensitive and responsive to patients’ needs and preferences. To ensure that we hire and retain the quality of staff needed for implementing our philosophy of service, we have adopted the following job description for this position. The position requires that the employee be available approximately forty hours per week and that also the employee be flexible in his/her schedule to provide efficient service for the group and work additional hours as needed. The employee however, will be expected to work no more than five days per week. Many of the responsibilities require that you have a working knowledge of computers and the ability to learn the proper use of the programs utilized in this office, or those that which may be necessary to meet the needs of the practice. The hours, pay scale, and benefits will be defined as shall be agreed to.

**BASIC FUNCTION**: The Front Desk Representative shall provide the clerical support necessary for the successful execution of the physical therapists' daily activities in the Physical Therapy Department at Arrowhead Orthopaedics.

**RESPONSIBILITIES**:
**RELATIONSHIPS**: The Front Desk Representative should observe and conduct the following relationships: The employee shall be responsible directly to the Director of Operations for the Physical Therapy Department. The employee shall report to the Director of Operations and his/her assignees any progress, reports, requests, concerns, problems, and/or expectations in relation to the responsibilities of the position. Such communication may be verbal or written as deemed necessary by the employee or as directed by the Director of Operations or his/her assignee. The employee shall interact with other office and clinical staff in the Practice. Such interactions should be collegial, professional, and contributing to the safety and pleasantness of the work environment at Arrowhead Orthopaedics. The employee shall interact with Doctors, licensed physical therapists, students conducting internships, physical therapy aids, the group’s own billing department, patients, and other medical groups and insurance companies. Such communication should always reflect the total commitment of the office to quality care and customer satisfaction.

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