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Account Manager

2 months ago


Independence, United States MRINetwork Jobs Full time
Job DescriptionJob Description

ACCOUNT MANAGER JOB DESCRIPTION

An exciting opportunity for a highly motivated, entrepreneurial-minded account manager to help take a well-established toy company to the next level While we’ve built a successful global business, we’re embarking on a new phase of dynamic growth and need help to realize our vision.

About the Job

The Account Manager plays a pivotal role as the face of the brand to many of our customers. This position reports to the Head of Sales.

Specific responsibilities include:

  • Customer relationship management: Act as the primary contact for Specialty customers and selected Key Accounts – maintain relationships, answer questions, and address concerns
  • Sales rep management: Manage our external sales reps, who service independent toy and gift stores, to meet and exceed sales targets. Provide them with regular communications / reporting
  • Trade shows: Coordinate and attend toy industry trade shows
  • Reporting: Track customer and sales rep performance, creating reports to help understand trends and grow sales
  • Problem solving: Act as the “voice of the customer” to make sure their needs are met and work collaboratively to handle customer issues
  • Special projects: Work with the Head of Sales on key initiatives to grow the business

About You

Our ideal candidate will have the following qualities:

  • Strong personal and professional integrity
  • Detail-oriented, curious, and observant
  • Customer-first and results-oriented mindset, with a demonstrated ability to exceed goals / KPIs
  • Excellent communication and interpersonal skills – able to build and maintain relationships
  • Comfort with analyzing data and using it to tell stories and make informed decisions
  • Adaptable and open to feedback
  • 5+ years of experience in external customer-facing roles (Sales / Account Management / Customer Service)
  • Bachelor’s degree preferred