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Mail Operations Manager

3 months ago

Brownsburg, United States Postal Center International Full time
Job DescriptionJob DescriptionJob Summary:
The Operations Manager will be responsible for leading and managing the mail operations staff, ensuring staff coverage, time management, meeting key performance indicators, safety and quality control, while implementing process improvements and best practices throughout the organization. The Operations Manager will coordinate everything necessary with the team to meet customer demand on time and manage day-to-day operations to achieve maximum efficiency at minimum cost. The Operations Manager will be responsible for generating reports as required to keep controls established by the organization and complete tasks assigned by the Site Manager or Director of Operations.
Experience working in the United States Postal Services or the postal/mailing industry is required.

We are hiring for 2 Operations Manager as described below:
1. AM Shift from 5:00 am to 2:00 pm
2. PM Shift from 3:00 pm to 12:00 am

Note: The training for this position will take place in our Headquarters in Weston, FL. Candidates must be willing to travel to FL for the duration of the training (4-6 weeks). The company will cover the following expenses: airfare, hotel, car rental and meals per our business travel policy.

Duties / Responsibilities:

  • Improve operational management systems, processes, and best practices.
  • Manages workforce and forecasts labor needs.
  • Manages all operations, including administrative associates, in the absence of the directors.
  • Ensure all operations are carried out in an appropriate, cost-effective way.
  • Conducts periodic associate performance review and engages in performance conversations to increase or develop associate performance or training needs.
  • Develop associates through learning and development, corrective action measures, coaching, and progressive discipline.
  • Perform quality controls and monitor production KPIs.
  • Assertive communication with supervisors and team leaders.
  • Identify opportunities for improvement in the production area.
  • Collaborates with the Site Manager, Safety Manager, and other team members to develop, improve and innovate performance or safety processes.
  • Maintains proper documentation on staff attendance, and coaching sessions.
  • Other duties assigned from time to time.

Required Skills and Competencies:  
  • Experience in management operations and leadership.
  • Knowledge and understanding of the postal industry and mail operations.
  • Excellent communication skills.
  • Organized and proactive.
  • Ability to work in a fast-paced environment.
  • Ability to be highly organized and to set priorities and deadlines.
  • Capacity to work under pressure to meet goals and objectives.
  • Ability to build trust and relationships among managers, associates, and customers.

Education and Experience  
  • Minimum 2 years of operations manager experience or equivalent experience.
  • Experience working in the United States Postal Services or the postal/mailing industry is required
  • Demonstrated leadership abilities.
  • Bachelor's degree or 2 years related experience.


ABOUT PCI

Founded in 1984, Postal Center International (PCI) is a leading innovative mail, print, fulfillment, signs, promotional, packaging, and creative marketing solutions partner. With four decades of industry experience, PCI has built a strong team of subject-matter experts and a reputation for delivering client-centric, cutting-edge solutions nationwide. Our commitment to quality and client satisfaction drives everything we do, making PCI a trusted partner for reputable businesses in the marketplace. Our company’s family of brands employs over 560 associates across its headquarters in the Southeast (FL) and its facilities in the Southwest (TX), Northeast (NE), and Midwest (IN). Boasting a national footprint of over 600k square feet, PCI has annual sales of over $500 million. We proudly serve enterprise clients in diverse industries such as banking, finance, healthcare, insurance, hospitality, and government, ensuring top-tier solutions backed by extensive compliance, security, sustainability, and quality certifications. Yes, we are growing at the speed of business Join us, and let’s move brands forward together

WHY PCI

Joining PCI’s Powerhouse team means becoming part of not only a client-centric, but a people-centric company celebrated for its innovation, growth, and commitment to excellence. Our supportive teams and dynamic culture create an environment where everyone can thrive. Recognized for our culture, we not only lead in our industry but also invest in our people, making PCI a place where your career can advance. As a private- and minority-owned company, we pride ourselves on a diverse workforce that brings together a wealth of perspectives and talents, fostering a culture of collaboration and inclusivity. Our commitment to sustainability is evidenced by our Sustainability & Green Visionary Award, highlighting our dedication to green practices. At PCI, we offer stability and growth opportunities, ensuring our employees feel secure and valued. Our accolades, including the South Florida Business Journal’s Business of the Year Award and recognition on its Fastest Growing Companies List, reflect our thriving success and progressive work environment.

The statements above are intended to describe the general nature of the work and should not be construed as an exhaustive list of responsibilities, duties, and skills required to perform the role successfully.

Postal Center International and Original Impressions, LLC offer a comprehensive benefits package including competitive pay, health insurance, dental and vision insurance, short- and long-term disability benefits, paid time off (PTO) plus holidays and birthday day off, wellness policy, volunteering hours, opportunities for growth and development, and more. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives.

Postal Center International and Original Impressions, LLC are equal opportunity employers that are committed to diversity and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Discrimination, harassment, and retaliation based on these factors are strictly prohibited in all aspects of employment.

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