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Mail Operations Supervisor

2 months ago

Brownsburg, Indiana, United States Postal Center International Full time

Join Our Team at Postal Center International

At PCI, we believe your career is shaped by your aspirations. Our diverse opportunities span various roles from logistics and fulfillment to creative design and data analytics. We invite you to become part of a dynamic and innovative team, where you can develop new skills, tackle unique industry challenges, and enjoy a fulfilling work-life balance along with competitive benefits.

About the Role

The Mail Operations Supervisor will oversee and direct the mail operations personnel, ensuring adequate staffing, effective time management, and adherence to key performance metrics, safety protocols, and quality assurance. This role is pivotal in implementing process enhancements and best practices across the organization. The Supervisor will coordinate with the team to fulfill customer requirements promptly and manage daily operations to optimize efficiency while minimizing costs.

Key Responsibilities:

  • Enhance operational management systems, processes, and best practices.
  • Oversee workforce management and anticipate labor requirements.
  • Direct all operations, including administrative staff, in the absence of senior management.
  • Ensure operations are executed in a cost-effective manner.
  • Conduct regular performance evaluations and engage in discussions to foster associate development.
  • Facilitate learning and development opportunities, including corrective actions and coaching.
  • Implement quality controls and monitor production KPIs.
  • Communicate assertively with supervisors and team leaders.
  • Identify and act on opportunities for improvement within the production area.
  • Collaborate with management and safety personnel to enhance performance and safety protocols.
  • Maintain accurate documentation regarding staff attendance and coaching sessions.
  • Perform additional duties as assigned.

Required Skills and Qualifications:

  • Proven experience in operational management and leadership.
  • Comprehensive knowledge of the postal industry and mail operations.
  • Exceptional communication abilities.
  • Highly organized and proactive approach.
  • Able to thrive in a fast-paced environment.
  • Strong prioritization and deadline management skills.
  • Capacity to perform under pressure to achieve objectives.
  • Ability to cultivate trust and relationships among team members and clients.

Education and Experience:

  • Minimum of 2 years in an operations management role or equivalent experience.
  • Experience in the postal services or mailing industry is essential.
  • Demonstrated leadership capabilities.
  • Bachelor's degree or 2 years of relevant experience.

About PCI

Founded in 1984, Postal Center International (PCI) stands as a premier provider of innovative mail, print, fulfillment, signage, promotional, packaging, and creative marketing solutions. With decades of industry expertise, PCI has cultivated a team of specialists and a reputation for delivering cutting-edge, client-focused solutions nationwide.

Why Choose PCI?

Becoming part of PCI means joining a company that values both client satisfaction and employee well-being. Our culture promotes innovation, growth, and a commitment to excellence, creating an environment where everyone can succeed.

The information provided above outlines the general nature of the work and should not be interpreted as an exhaustive list of responsibilities, duties, and skills necessary for success in this role.