Project Coordinator
3 weeks ago
The Project Coordinator role is a new role being introduced that will require an individual to not only learn about our products and services, but they will also engage with existing clients to help onboard/offboard users and services. This will require an individual that can work through several clients/projects simultaneously while providing consistent communication to each. The ideal candidate should be results driven, well spoken, and focused on understanding the process and procedures followed by Comtec to ensure a greatly appreciated client experience.
While working with clients this individual should look to ensure the client has the right services being offered and look for opportunities where Comtec can provide additional value to the client.
Essential Duties & Responsibilities
- Initiate, Drive and Coordinate all assigned projects and client communications with all internal or external teams as required.
- Schedule project tasks and work with resources and the customers to gather all necessary information.
- Make sure all parties are on track with project requirements, deadlines, and schedules.
- Facilitating change requests as needed to ensure that all parties are informed of the impacts on schedule and budget.
- Lead and follow up on any required client calls and meeting sessions for effective project development and execution.
- Maintain ComTec best practices and expectations for a productive and engaged client relationship.
- Document project activities, key details and results in Salesforce.
- Collaborate and engage in continual learning to advance knowledge and skills with our technologies and processes.
- Managing customer satisfaction within the project transition period and resolving any open items prior to the project transition being completed.
- Execute other role duties as assigned
Competencies
- Excellent verbal, written, interpersonal & presentation skills.
- Ability to solve practical problems, provide clear and concise resolution in a timely manner, with an exceptional understanding and commitment to exceeding customer expectations.
- Motivational team player yet performs well independently.
- Strong business acumen.
- Organized & detail oriented, especially in a fast-paced, empowered environment.
- General technology background & commitment to learning ComTec products in a detailed manner
- While we value a college or vocational degree or certification, we do not have a specific educational requirement.
- Experience with any project management skills or voice services a plus.
- Experience in any real-world business environment will be beneficial to the candidate.
- Experience in the technology industry preferably telecommunications desired
EOE
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